Firstcentralgroup Reviews

Awful experience

Awful experience Wish I read trustpilot before purchasing this insurance Like others this care insurance was cheapest on the market so went for it Two months later they increase it by over double saying my no claims bonus isn t verified and that I didn t call them Now on cancelling they want to charge me a 50 admin fee and a whole month of the increased fee 198 total and if I don t pay it they have threatened me with debt collectors the customer credit act that will impact my credit score They said I didn t let them know when I have sent multiple emails to state this But you can only contact them via the phone and get passed around because if you reply to any emails they say they can t respond to them

Waste of time

I was sent through a number of different policy renewal prices by email though the website is very difficult to navigate and the renewal price was stated different online than all emails Cancelled the policy as was too expensive and after this I receive a cheaper price by email Unable to call customer services due to being a Sunday afternoon Attempted the online chat Monday morning to be passed around departments for an hour and then told to call I called and again was passed around departments for another hour to be told the cheaper quote had to have been actioned yesterday i could not call yesterday the lines were closed Very disappointed with the service I received and no attempt to try and keep a customer

Beware 200 cancellation fee

Beware charged 200 to cancel my car insurance policy not justifiable given everything is digital imho stay away would be my advice

Do not touch

Do not touch I have not renewed my husband s Car Insurance Policy as he is now insured through another car insurance company Despite multiple emails and telephone calls saying that I am not renewing the policy - I am still getting charged from my bank account on DD and keep getting messages asking me to sign the documents The last customer service agent me and my husband spoke to jointly - agreed the policy can be cancelled - we sent my husband s new insurance and still cannot stop being charged and receiving messages about signing the documents I expect the next DD will be taken from my account soon Today I rang again and now I cannot access my account becuase the name on the acocunt has been changed and they will not speak to me How can this be solved I have no idea Frustrated doesn t even start to describe how this situation is

Absolutely avoiding these next time

Absolutely avoiding these next year when my car insurance runs out tried to change my car over to a new car charge you 50 to cancel old one and 50 set up fee for new one tried speaking to the waste of my 1hr I will never get back I wished I had moved they don t even give shxxt your already a customer and you were staying with them never again stay well clear muppet s

Cancellation fee 50 which is highway

Cancellation fee 50 which is highway robbery Avoid this personal lines insurer at all costs The weekend shift telehandlers are down right rude and need to understand that you don t talk disrespectfully to clients Bargain basement on premiums means bargain basement on service

Avoid

Charging me almost the full policy as I needed to cancel because I sold my car I was only insured with them for 36 days I expected a fee of around 50 but their fee s total 145 robbing jokersI was with them for the previous year and let it renew as I didn t realise I d be selling the car so much for goodwill avoid

AVOID this company please

AVOID this company please They will take your money and threaten you until you pay for something you don t owe AVOID AVOID AVOID

Awful company with poorly trained staff

Awful company with Awful customer service They wanted substantially more money than the initial insurance to add a driver Customer service representatives were poorly trained and were more interested in explaining the complicated inefficient drawnout complaints process than trying to deal with the issue Won t be using this company again Current review of 1 7 stars is generous