Firstchoicedoorswindows Reviews

Had new windows and doors

Had new windows and doors also had conservatory window and door replacement Don t bother with this company the work is not done right The after care is rubbish you ring them up and tell them you have a problem they say we will send somebody out Nobody turns up I rang again a few weeks later somebody turns up and says they know what the problem is but he was going g on holiday it will be 2 weeks to do the job guess what never turns up again rang company said they will send someone I think this company is having a laugh

If you want perfection Dont bother

So to begin May 2022Two sets of double French doors fitted with building work two lintels fitted Initially great workers polite got the job done Moving forward - French doors are bowing brick work is worse than prior too doors being fitted as has dropped main concern why didn t want to replace - yet sold a dream Called to say not happy someone was to come out - several failed turn ups Then finally appears The guy pleasant and tightens doors explained building work He agreed Another person called then finally another person comes out Gaps in framework tried to fob me off drawing pictures saying it a not a gap Let him carry on and continued to say okay so why is there a gap Partner let me continue as was clearly trying to fob of the woman Asking me if I had my bathroom renovated as looked like new piping Was renovated back in 2021 No affect to brick work regardless if exterior pipe work had been changed prior Takes plenty photos says will get right onto this Amazing Hear nothjng then get a phonecalls are you still waiting on you other windows Laughable At this point began an email written process Forwarded same email three times no response Even after being told to send now whilst on phone More phone calls man who came to house Yes I will chase this now Still heard nothing This has been over a matter of almost 5 months

Lots of problens after fitting awful after care

Good doors but had lots of problems post fitting and after care is awful The company have left us with bifolds that have failed three times and now a door that we struggle to open with 4 children and a dog and will not lock properly so house is not properly secured been over a month and still not resolved company just keep fobbing you off

NEW CONSERVATORY ROOF FITTED 2022

NEW CONSERVATORY ROOF FITTED 2022 PROBLEMS FROM BEGINNING OLD ROOF TAKEN OFF BUT NEW ROOF DID NOT FIT FINALLY FINISHED AFTER 6 WEEKS EVERY TIME WE HAVE A DOWNPOUR IT LEAKS RAIN RUNNING OUT OF LIGHT SWITCH BEEN TO REPAIR TWICE BEFORE BUT STILL LEAKS HAVE BEEN TRYING TO CONTACT THEM BUT PHONE GOES UNANSWERED EVEN AFTER LEAVING MESSAGES DO NOT USE THIS COMPANY CUSTOMER SERVICE IS YOU DONT GET ANY CALLED THEM FOR THE LAST 2 DAYS ON THE HOUR EVERY HOUR STILL NO COMEBACK FROM THEM

Ridiculous

After First choice refused to give a quote because my husband couldn t be present I was given a quote based on Google maps 6 thousand quid for new gutters A lucky escape for me previous reviews confirm my thoughts

DO NOT USE THIS COMPANY

DO NOT USE THIS COMPANY We agreed to purchase a composite door The salesperson noted that the door was not a standard size but assured us that the surveyor would let us know whether the door could be fitted and that he wouldn t take payment if the job wasn t possible and if that was the case then we would get our deposit back straight away When the surveyor visited we specifically asked him if the door would fit he assured us it would so we paid him the 275 in cash Two days before the door was due to be fitted we received a telephone call to state that the order had been cancelled because the door couldn t be made by the manufacturers due to the size They could only offer to supply of a UPVC door which wasn t acceptable to us and it was agreed that the company would reimburse the money paid The person I was speaking to at the time stated that this would be dealt with by a different department and someone would call me back No one called us back During the next three months we rang the company THIRTY FOUR times and always got palmed off with the promise that someone would call us back We managed to get an email address and contacted them this way too At one point they even claimed they couldn t reimburse us because we had given them the wrong bank details which was totally untrue Fortunately for us I had paid by credit card and was therefore able to claim my money back through the bank otherwise I am convinced we would be out of pocket for nearly a thousand pounds After reading other reviews it would appear that we are not the only ones to experience this company policy to avoid paying out money which is owed to customers We have since had a door fitted by another company at a cheaper price

Avoid

Once they have your money they don t want to know Made loads of phone calls Not getting anywhere Avoid

Avoid dealing with this company

We had some garage roof work done in September After the work was completed we were told that collection of the rubbish would be part of the service We had to phone multiple times to get someone from the company to collect the rubbish as multiple people I spoke to would not take responsibility for the collection It wasn t until I mentioned raising this issue to the ombudsman that they came and collected the rubbish this took over a month of chasing the company just for collecting rubbish We were also promised warranty guarantee documentation on the work that was completed on the roof However after chasing them multiple times and calling in to their office they have kept reassuring me that they will get the documentation sent out I have been chasing since October 2024 and it is now January 2025 and I have not still not received the documentation It should not take multiple months to send over documentation for the work that was done and I have given up chasing them as they are completely useless Despite them being cheaper than other options on the market I highly recommend avoiding them at all costs Totally unreliable and will never go back to them for any work in the future

Do not touch this company

Do not touch this company Pushy salespeople fitters that don t know what they re doing and a none existent after sales service and they re not even cheaper than a lot of companies Once they ve got your money they don t want to know about any issues I will be getting in touch with trading standards about this cowboy outfit