Firstlightoptics Reviews

Items arrived in excellent time

Brilliant ordered items for my husband birthday I didn t see that the shipping date was after his birthday after contacting first optics I received a lovely email from Steve saying he would do what he could to ensure something would arrive in time for his birthday No only did the whole order arrive it time for his birthday but Steve and his colleagues wished my husband a lovely birthday After not having a great lock down this was a lovely thing for them to do

Bought a dob scope from these guys

Bought a dob scope from these guys earlier in the year Unfortunately there was a small fault with part of the scope and being quite particular I requested a return and refund as a replacement couldn t be sourced for a few weeks Lockdown The staff immediately agreed to a refund and arranged the return with no courier charges and a minimum of fuss to myself The e-mail responses were always kind and courteous and I received my refund in a timely manner Anyone can be all smiles and forelock tugging when you re handing over your money but you only really get the true measure of a company when things go wrong and in this regard First Light Optics have been first class So buy from these guys with confidence and be assured that if you aren t satisfied or if stuff goes wrong that they ll bend over backwards to put things right

Amazing customer service

Amazing customer service and super fast delivery It was the last place we could find to buy the mount that would deliver in time for christmas It arrived next day I will defiantly make another order in the future

Great service

I am new to this hobby and the help and advice I have recieved has been brilliant very knowledgable Returns have been dealt with promptly I will have no issue using FLO again

Brilliant service as always

I have now purchased multiple items from this company and so far the service has been excellent Items always packaged to a great standard and delivered within a day or two of placing the order I haven t had any need to contact their support team as of yet but i expect this to be also excellent

Ordered 2 Baader Morpheus eyepieces

Ordered 2 Baader Morpheus eyepieces one was in stock and arrived promptly The other was an estimated 20-30 days due to supply issues I didn t mind waiting The eyepiece came in about 2 weeks

Excellent fast delivery

Excellent fast delivery Bought some Opticron binoculars which are superb for the money and they were delivered in two days I will definitely be back when the telescope stocks have replenished Thanks

Excellent service

Excellent fast delivery next day to North of Scotland will definitely be returning Thanks Ps Nice touch with the may contain clouds sticker on packaging

Can t fault anything - 5 stars

Very helpful and patient despite myself ordering the wrong item and having to return plus adding items to an order that was already processed The team have been extremely quick to respond to the many many questions I had and were very informative Will use FLO many times in the future for my astronomy and photography needs Order was shipped very quickly and can t fault anything about the products or the customer service