Firstluggage Reviews

I have used First Luggage many times

I have used First Luggage many times Always an easy and great experience Mish on the team goes out of his way to make sure of the speedy and safe arrival of our luggage

First Class First Luggage

As usual Mish made it a seamless experience We will use First Luggage again and again

Above and Beyond

Our checked bag got lost going from Italy to Germany over the summer and was eventually sent to Carry My Luggage First Luggage about 2 weeks later once the bag was located Within the bag was all of our oversees souvenirs and a very special pocket knife I purchased oversees for a family member the knife was the reason we checked a bag in the first place I ll note that the airline made ZERO attempt to contact with us or respond to any of our emails even after the suitcase was found Our first piece of information came from Carry My Luggage First Luggage Since the bag was lost the airline sent it to this 3rd party courier company Unfortunately when it came to getting the knife through the check points we kept running into security issues since their policies were different from the airlines and it kept getting sent back to them while the suitcase and everything else inside continued on to us I worked via email with Andriy the entire time over a 2 month timeframe and was kept in the loop with every single situation we faced In the end they went the extra step to find other ways to get this one small item to us after 2 other attempts failed and finally got the package through the mail to us They offered different solutions and were open to ideas from my end when we ran into problems This was a once in a lifetime trip for us and a once in a lifetime purchase so I m extremely grateful for all the work Andriy put in to get this back to me It was above and beyond service when they could have easily cut contact and threw the item away

Good service very efficient staff

Good service very efficient staff good to know there is someone who can help with any problems that may arise

Excellent and efficient

luggage picked up in Paris at 19 00 last night - cleared customs and arrived London by 15 00 today

Booking process excellent

Booking process excellent Collection abroad was on time and the return to the U K was very quick the item intact and undamaged

First Luggage made the process of

First Luggage made the process of shipping additional personal goods to Portugal as easy as possible I m recommending them to everyone who is looking for the same type of service

The booking was easy to do

The booking was easy to do collection came on time and everything was delivered the next day and we were kept up to date with the tracking