Based on authentic user experiences
bassgirl
6730 reviews
N/A
8 months ago
FIS Payables registration process and portal is awful
I had to register for the FIS Payables portal to get payment from a customer by ACH Once I got logged in I could not find any way to update payment information so I had a long call with support She told me that when I registered I signed up for check payments I was never asked for a payment method during the registration process and that they now have to cancel my registration which will take 7-10 business days After that they will send me new registration instructions and I m supposed to call them to make sure I don t accidentally sign up for check payments again The change from check payments to ACH payments cannot be made within their portal I don t even know the point of a portal if we can t change payment information This whole process has been time consuming and frustrating and I have to start over again in two weeks after they get around to cancelling my registration
jason ahlgren
6730 reviews
N/A
8 months ago
The worst company card ever
The worst company card ever All of sudden I stopped Receiving Notifications for my card balance charges etc then I emailed the company multiple times and text and called to no avail it s been like this for about a month and haven t been contacted one time The worst customer service I ve ever had to deal with in my life
Zach Gibbon
6730 reviews
N/A
8 months ago
- WARNING - DISHONEST FRAUDULENT
- WARNING - withholding customer funds with out notice or warning Stole over 10 000 and will not return messages or phone calls Stay away from this company and processing service
Chargeur Rapide
6730 reviews
N/A
8 months ago
Very bad support
I called them 3 days ago because I had a question about the fees for transactions in different currencies The guy on the phone sounded completely wasted or on drugs After asking my question TWICE he asked me my email address without answering my question Even if it is unpolite from him I spelled my email address and he tried to understand it for more than 1 minute I had to spell the letters even if my email address is composed of 2 SIMPLE english words Since he didn t understand my email address and this is already crazy he said me to send him an email myself So I started to get very annoyed and asked him if he couldn t just answer my easy question He responded what is your question again After this I ended the call I ll never create an account at FisGlobal Imagine having a real issue and have to deal with this support I really unrecommand
Wendy
6730 reviews
N/A
8 months ago
Steer clear of FISG you are just a number to them
We run a medium sized business providing on-site courses and training and accommodation We have weathered the last 12 months of Pandemic with no help from anyone and kept our heads above water by diversifying kept the banks in the black and employees paid Enter stage FIS Global was Worldpay three weeks ago questioning why our card payment levels had dropped off what planet are they on and asking for financial information personal bank details and a two page list of other info - not easy in a Pandemic I provided what I could only to get a 2 month termination letter today - Apparently we are a bad risk ha ha ha - seriously - no chargebacks in 10 years and never missed a payment - If I could register a ZERO here I would Never mind - As John Lydon once sang edited Goodbye FIS Global hello Cardnet - Steer clear of FISG you are just a number to them
SEB
6730 reviews
N/A
8 months ago
Choose a different provider
The worst customer service Trying to change the name on our account as partner has retired and its the most difficult task I have has to complete The staff are like robots who just repeat themselves over and over until you hang up they request the same details over and over again and say they are different departments although surely one department should communicate with the other and the just don t listen I am switching my services to either Netpay or Square as this is ridiculous how bad their service is I run my office alone and can t keep calling and emailing to sort out a name change which I thought they had done when requested years ago Worst part is that they don t send me any correspondence at all which would have highlighted that the names hadn t been changed as requested
Orly Frank
6730 reviews
N/A
8 months ago
Most confusing aggravating website on
Most confusing aggravating website on the internet I spent and entire YEAR trying to set up an account to receive payments from a condo I own in a ski resort It has been hell on earth working with this company l
Garrett Dalton
6730 reviews
N/A
8 months ago
Thieves
Closed my account with 1300 dollars in it without letting me know It s going on 2 months of fighting with them to get my money back Every time its a new representative telling me a different thing to send them to get my money Terrible company
Tina
6730 reviews
N/A
8 months ago
Closed our business account and continued getting charged
Closed our business account and returned terminal in 2015 They began charging our account again on and off for two years stating we never closed our account or returned our terminal After charging us trickle amounts over the last couple of years adding up to over 6 000 they want 500 to close the account AGAIN Complete scam Do not give them your bank account number
Creative Bear
6730 reviews
N/A
8 months ago
The most useless company ever
The most useless company ever My shopify integration has stopped working and I am unable to take payments FIS Global had 1 month to fix this issue Please note if you want anything done you will need to chase this company dozens of times your tickets will get lost nobody will get back to you Do not waste your time and find someone else