Fitness Worx Gyms - Personal Training Open Gym Classes
Based on authentic user experiences
Matt
6731 reviews
N/A
5 months ago
Terrible money-hungry company with no interest in it s customers
I had a membership with Fitness Worx until May 2024 when I received an email confirming my cancellation To my surprise I found that I had then been debited for June July and August after this After getting in contact with the gym they have flat out refused to refund me in any way The customer service is terrible with responses taking at least a week on top of at least 3 emails from me to catch them up I found the Group Manager to be just as difficult with increasingly long delays and frequent mistakes in emails clearly indicating a lack of care or interest in their customers My favourite email has to be in response to me pointing out for the hundredth time that they had sent me a cancellation confirmation email Take this up with your bank as everything we have done as been correct done with upmost our end Whatever that is meant to mean As far as I am concerned this company targets students to make it difficult to cancel memberships and even sends out fake cancellation confirmations to take vulnerable students money
Mehdi
6731 reviews
N/A
5 months ago
SCAM
This company is clearly a running SCAM AVOID AT ALL COSTS They run a promotion for 1 membership and once you paid using your bank card they ll continue to take money from your bank despite you didn t sign up for any contract or direct debit Beware and stay clear from them The company is ran by one person who claims to be the manager of whole company and very rude and arrogant He will tell you that you ve signed up for a contract and denies refunding your money when his promotion was misleading people to get their card details and continue taking money without authorisation For those affected contact your bank and put a block on them or they will continue taking money from you Also dispute any charges on your account directly with your bank to take your money back from this scammers
Consumer
6731 reviews
N/A
5 months ago
Terrible gym and I m considering legal
Terrible gym and I m considering legal action against them Was banned for most weak reasons First case a guy was harassing me during my workout told him frank I don t have time to talk to him so he followed me around the gym he must have began to cry and told someone talk about man not acting like man Next case a lady threw a hissy fit when I asked if she was finished on the machine Sorry but everyone can ask you that and you can deal with it just the managers took it on themselves to clean her shoes for her
Ben Brooks
6731 reviews
N/A
5 months ago
Amazing gym
Amazing gym has all the equipment i would need with a friendly environment and kind staff would definitely recommend