Fittedbathroomsandkitchens Reviews

Absolutely abysmal

Absolutely abysmal My grandmother had the unfortunate experience of using Aquarius to fit her a new bathroom suite and fit plastic panels to the walls and ceiling She is left regretting her decision and wanting her old bathroom back The new bathroom that has been fitted is such poor quality- cheap substandard and definitely not reflective of the price It has also been fitted very poorly She s had to have them back out to put things right atleast 5 times To give you an idea of what she s gone through here is a brief summary- on day 1 of the 9 day project 2 workmen turned up 1 looked about 16 and the other in his 40s the older one said it was his first day working for the company He was then left to work alone for the rest of the project which did set alarm bells ringing slightly as not only is it a mammoth job for 2 people let alone 1 person on their own but a new person to the company as well All we can fathom that he actually did during this time was drink an obscene number of cups of tea 156 to be precise as she d stocked up with 160 teabags before the work began and just 4 were left at the end and smoke cigarettes constantly we spent a long time unblocking cigarette butts from the drain Something else we both found a bit alarming was being handed a contract to sign stating that there would be a lot of mess and that the customer would have to clean it and no costs could be claimed from the tradesman for any cleaning that needed to be done Aquarius did say that this is not something they knew about and he shouldn t have done it Moving on the bathroom itself was left in such a dodgy state that it was almost unbelievable The radiator was the wrong size he admitted later on that he d got the sizing the wrong way around so naturally he d cut a chunk out of the plinth beneath to make it fit He d admitted to dropping the worktop when carrying it and it was badly chipped but he still decided to fit it anyway the shower doors were hung unlevel the toilet roll holder was put on the wrong way around The measurements of everything he d fitted was completely out so nothing sat flush or fitted together properly The mirror wasn t flush against the wall and rocked when touched The handles on the cupboard doors were all either upside down or unlevel The sink leaked The floor you could pour 100 buckets of water over and it will never lift started lifting after a week before even a drop had gone on it The heated towel rail didn t heat up and was also wobbly my grandmother was given a key to tighten it herself for when it comes loose Each point my grandmother or I made to the workman initially was met with that s the way it s done now or that s the way it should be My grandmother has a portfolio of properties she rents out so knows a thing or 2 about property development so this really was an insult of her intelligence I will give the company credit where it s due they did come out within the hour each time to correct the issues They also told us that that day had not been his first day and he had in fact been working for the company for a while However the final straw was when my grandmother rang them to say she was getting no hot water through the new tap they d fitted and didn t want to fiddle about with it herself so gave them a call and they told her she d need a whole new sink and pipe work Luckily I was there and took a look and found the hot water valve was closed and they d simply forgotten to reopen it At the end of all this they insulted her by offering to reduce the 9000 bill by 20 Ofcourse this didn t go down well and they did come down a little bit further but all in all she s been left with a bathroom she dislikes with substandard fixtures and fittings all fitted out by an absolute cowboy I believe the workman in question has since been let go by the company that is only what they have told us but I sincerely hope that this is the case Honestly I wouldn t trust this company nor would I recommend them Apparently one of the owners managers doesn t take well to bad reviews and looking online I can t find any negative reviews just an abundance of positive ones- seems a little suspicious to me

Rude Staff

House is undergoing renovation and had these guys out to quote a bathroom Explained that we have just sold another property and are working on this one they guy quoting turned up with a snooty attitude and left refusing to quote due to the condition Well it was explained that the property is being renovated top to bottom its just had a new roof and the next is bathroom and bedrooms upstairs If you are only willing to work in immaculate properties maybe you should state that Also how do you offer new bathrooms and kitchens without doing any general building work electrical work plastering or boarding i don t know as they are needed in the majority of property renovations adaptations

I am not one to moan in general

I am not one to moan in general I leave that to my husband However we had a kitchen and bathroom refit from Aquarius roughly 5 years ago Initially the fitters badly damaged our recently laid driveway by mixing tile grout on it After they pressure washed it to no avail and causing even more damage they did pay a tiny compensation Now to the kitchen the recommended appliances were shocking gave up on the manufacturer warranties eventually as they were shocking and have replaced all appliances ourselves We had to replace the sink taps as they collapsed after just over a year Most importantly we have had on going problems with the cupboard doors with the coatings peeling off Every time we have contacted Aquarius they say send photos and we will contact the supplier Each time they come back with same lame excuse It is heat water or steam damage It s a kitchen for gods sake Cooker hood door heat damage really Cupboard next to oven heat damage It is an absolute joke All doors are peeling now so disgusted it is beyond belief thenThen there is the bathroom Bath panel has never been right from day one Toilet seat replaced and still shocking Side of vanity unit peeling off handles rusty and drawer runners have collapsed An absolute shambles Avoid at all cost unless you want a quick house tart up to sell on

Excellent customer service and great products

The first thing that stands out about this company is the excellent customer service it is second to none and the pride that the owners take in the business is to be commended They offer some beautiful bathrooms great packages at really good prices There were a few issues during the fit which we always expect with major work such as we had done but they made sure that everything was addressed and very promptly rectified The sign of a good business We have now got an amazing bathroom thanks to Aquarius Home Improvements and would recommend them to anyone Thank you again guys for all the hard work

1st class service from start to finish

1st class service from start to finish Would highly recommend perfect job so happy with our new wardrobes polite staff very clean and tidy I wouldn t hesitate at recommending this company think he was called Tony who fitted them with a young lad big thank you Mr Mrs Stephen Holt x

A very good company highly recommend

A very good company highly recommend our new bathroom looks absolutely amazing Russell was exceptional with all the fitting and very helpful too

Excellent company

Excellent company highly recommended Our new bathroom is beautiful and is fitted to a very high standard The guys that fitted the bathroom were great and tidied up after themselves every day

professional expertise and service with a fantastic attitude

Just had a new bathroom fitted and completed by Ben from Aquarius Ilkeston truly a dedicated professional with a positive approach to his trade which he clearly enjoys Arrived every morning happy and early and went straight to work ensuring each part of the job was completed to an extremely high standard and on time He was spotlessly clean and answered any questions we had in detail He is a credit to his profession and the company and I highly recommend them Thank you

New bathroom

I m very pleased with my new bathroom Very helpful customer service pre and post fitting with quick replies to queries Sean my fitter was very skilled in a number of trades and he went above and beyond to ensure my finished bathroom was spot on Both Sean and also Dalton who helped on a few days were hardworking polite and respectful Thank you to you for my lovely new bathroom