Fixmybag Reviews

I m incredibly unsatisfied with the

I m incredibly unsatisfied with the service It took over a month to discover that they couldn t repair my bag I definitely won t recommend this service to anyone

Waste of time and money - Avoid

Waste of time and money Avoid Sent a suitcase in for repair as a wheel was damaged at an airport You have to pay for DHL to collect and take it to the company which I did and as the bag was taken away - with no covering so it was kicking around in the back of a DHL van for a day getting dirty No receipt for the bag was given Thankfully I did get an email from the company a few days later saying the bag had been received for repair A few weeks later I received an email saying that the bag was on its way back Hurray It was received in a cardboard box - good some protection at last - however when inspected it hadn t been repaired There was a workshop record on which a technician had scrawled not repairable no available parts no warranty I had explained in my online submission that the bag was out of warranty so don t see how this can be used as an excuse If they can t guarantee to repair a bag they should ask more questions up-front to save you the expense of the DHL carriage Very disappointed very poor service will NOT use this company again

Dreadful

Had the exact same experience as General Malaise s reviews They are clearly consistent at giving an awful service Worst experience with this waste of atime and money company Sent photos of the damage to my Brics luggage and they were happy to accept the luggage for repair They are after all the manufacturers UK repairers Shipping 15 at my cost Barely any communication despite me having to chase them repeatedly Required my repaired luggage back in time for my upcoming travels I had no update 9 business days in of the progress and only told that 10 business days was standard A few days later I receive a message from the delivery company that the luggage is due back with me without a word from the company To my surprise after 12 business days the luggage arrived having not been repaired On the paperwork it said there are no parts for the repair Why did they accept the luggage at my cost if the part is not available This broken part was clearly visible from my photos Why did it take them 12 business days with no updates to finally let me have my luggage back without any repairs Awful service Now left with a damaged luggage and not enough time to find an alternative repair shop Unacceptable and disgraceful

Awful awful awful Lost my bag and no comms at all

I too have had a terrible experience and wish I d read these reviews first It s even more unacceptable given that they are the authorised repair centre on the Samsonite website Courier picked my bag up as arranged but left no receipt or other proof of collection Since then nothing at all from either the company or the courier There s no way to contact them by phone and my messages via the website and direct email go unanswered It looks like my case is lost and expensive to replace Very unhappy with the whole thing

I agree with every other one star review

Don t bother with this pathetic company they were unable to fix a broken hinge and zip on a common Samsonite suitcase which is only a few years old Along with the wheels zips and hinges must be the most common points of failure so I have no idea what this company actually does Terrible communication throughout and the reasons given for not repairing were nonsensical AVOID LIKE THE PLAGUE

Just great service

Just great service Fast friendly great VFM

Recommended

Great company and great repair service I had my Victorinox bag repaired under the warranty recently Top quality speed and attention Thank you

Outstanding service from start to

Outstanding service from start to finish I arranged for the collection of a suitcase on the Tuesday and it was returned fixed the following Saturday and I had emails informing me of what was happening at every stage of the process Very happy