Based on authentic user experiences
Heather Massey
6737 reviews
N/A
6 months ago
They don t stand behind their products
How could they improve Well for starters they could stand behind their products Bought a brand new seafoam green flux and paint came off first use from the madecide solution Customer service rep forwarded the information to another department and had me send photos of madecide and ingredients as well as pictures of machine with faded coloring where paint came off and their department responded that it absolutely should not have happen and machine is tested with madecide to insure paint lost doesn t occur so they acknowledge it s an issue However they won t refund or even exchange my product but want me to send back my machine which would leave me without while they inspect the machine to figure why this happens ok so I m just supposed to be without a machine and now short 1200 bucks I m not rich sooo obviously this impacts me greatly No machine no work From what I ve read others had to send back their machines and were left machine less for over 8 weeks Truly unacceptable and no wonder why you guys have 1 8 star rating DO BETTER AND STAND BEHIND YOUR PRODUCTS
Oscar Murillo
6737 reviews
N/A
6 months ago
Poor customer support rip off on the
Poor customer support rip off on the delivery prices don t even care about their clients Not even talking how much you charge for tattoo machines
Pdl
6737 reviews
N/A
6 months ago
Worst customer service
Worst customer service I am waiting 18 weeks for repair my machine xion under warranty joke
nas az
6737 reviews
N/A
6 months ago
The absolute worst customer service
The absolute worst customer service If you purchase a flawed item they make you jump through hoops to get a replacement Kinda insulting to act like your products are always flawless and treat customers like liars Bought a garbage motor with a short in it and it s been over a month and they re just now shipping the replacement And they don t care if it costs or loses you money Absolutely would not recommend this company unless you want to be jerked around Other than that their product is decent Not worth the hassle by any means though
Bren Bomb
6737 reviews
N/A
6 months ago
This company has the worst customer
This company has the worst customer service My brand new tattoo machine will no longer charge and I have had to jump through hoops and still not able to get a replacement AVOID THIS COMPANY at all cost their products are garbage and there are tons of reviews with issues regarding their products
Erica Stone
6737 reviews
N/A
6 months ago
I wish I would have read this reviews
I wish I would have read this reviews before investing 1350 on one of this knock of machines This is not quality I have a 200 cheap pen machine that lasts longer and hits harder Don t waste your money with this clowns Im going to approach this with the better business bureau to stop their scamming
Mike Lang
6737 reviews
N/A
6 months ago
since buying the flux max ive had nothing but problems
since buying the flux max ive had nothing but problems battery life is about 3 1 2 hours tops machine bogs out during sesssions first one they sent me was broken second one they sent me doesnt work right at all and has 2 hour battery life refuse to refund or return for another machine crap quality overall i have cheaper 200 machines that blow this 1300 POS out of the water now they want me to send it back for repairs which i know isnt going to fix the problem this flux max should be discontinued but nope they acknowledge the fact the machine and new batteries have issues yet they continue to sell them even now theyre using this machine to donate for childrens cancer great way to screw over customers to cover your manufacturing losses and using the proceeds to donate to charity great way to write your losses off on taxes smh what a joke do not buy or support this company at all worst packaging i have ever seen also there tech side are very nice but limited on what they can do for you customer service will have you jumping through hoops no respect at all for what fk is doing selling faulty machines and using the prcoeeds for childrens cancer you make me sick
Chris
6737 reviews
N/A
6 months ago
DO NOT USE THIS FRAUDSTER USA COMPANY
DO NOT USE THIS FRAUDSTER USA COMPANY or their other trading name sister company MICROBEAUX INTERNATIONAL PLEASE REPORT THEM TO TRADING STANDARDS as they mis-represent mis-sell their items and breach all consumer regulations laws They sold me a second hand returned SMP machine which had dirty finger prints hair debris on it which I m not even sure if it works and are now ignoring me They won t tell you clearly about the 150 duty customs charge either which you pay after check-out You cannot even get hold of them - there is no WhatsApp and so on They never get back to you either or will just blame you
ross hennessy
6737 reviews
N/A
6 months ago
Faulty overpriced rubbish needs to be
Faulty overpriced rubbish needs to be sent back for the 2nd time will not turn on so angry
Michael Crosby
6737 reviews
N/A
6 months ago
Worst tattoo machine company
I bought two machines from this company One broke a little after a year of having it and the second within months I sent one in for repairs and according to them I left it past the allowed holding time for their repair department so they just kept it I owed 300 for repairs but paid 1100 for it so I definitely got robbed by this company I would never recommend Get a bishop cheyenne or critical tattoo machine instead Cheyenne didn t charge for my repairs