


Based on authentic user experiences
Christopher Taylor
6731 reviews
N/A
10 months ago
Terrible customer service I have no complaint about their
I have no complaint about their product my problem is with the deplorable service this company provides
The dude guy
6731 reviews
N/A
10 months ago
Horrible
Horrible Tried to buy product directly from their website and only received half the order Can t get anyone to help I had to contact my credit card company to dispute the charges This company is awful
Haydn
6731 reviews
N/A
10 months ago
Good machines rubbish support
As someone else mentioned while the product is in some cases quite exceptional the after sales is possibly the worst around Really slow in answering if at all a lot of my questions never were answered I bought 2 machines from them that I could no longer source consumables for them before they were a year old The machines themselves are great but not cheap I would have expected to get a lot more than a year out of them One of the questions not answered was in regards to this The first purchased printer broke down December 2022 finally got it working after 2 months That was after flashforge passed the buck to the retailers who had to get flashforge to solve it So my verdict is they produce good even innovative machines but if you purchase hope you never have any problems
Robert George Frayer
6731 reviews
N/A
10 months ago
Flashforge made an attempt to rip me
Flashforge made an attempt to rip me off causing paypal to intervine They sent me a printer with a faulty nozzle I payed out of pocket for a repklacement that they never sent and gave me a different excuse each time i asked kept lying They wouyldnt even respond to my emails until I opened a case with paypal Paypal finally stepped in and sided with me Flashforge then promised a refund and the part since the fire the nozzle caused was due to a defect I got the refund and no part Beware of this company as on occasion they randomly pick someone to rip off I am done with the get my money back side of this and am now awaiting court documents for a lawsuite
Scott R
6731 reviews
N/A
10 months ago
I would give 0 stars if it were an
I would give 0 stars if it were an option My Adventurer 3D printer only worked properly for 6 weeks or so Flashforge customer service is the worst I ve ever seen They refuse to honor their warranty and either repair or replace the 3d printer I ve been sending them video after video of it not printing properly for 8 months or so
Manuela Garcia
6731 reviews
N/A
10 months ago
Absolutely fool Company
Absolutely fool Company The printer was problematic since day 1 I tried to make it work nothing was successful I tried to contact the customer service that made me write back and fort a bunch of emails and in the end I didn t get to have the printer replacement not even pieces to repair the poor quality stuff they sold me I m very upset and frustrated I spent money time and lot s of effort for nothing The worst part is that they assure good quality and warranty but they don t Didn t even let me have a refund I disdain the company all of the products and workers Insane
Alessandro Corecal
6731 reviews
N/A
10 months ago
ATTENTION
ATTENTION I made a purchase of 5 thousand euros of goods by paying by bank transfer to the IBAN indicated by FLASHFORGE which also confirmed having received it But after nothing FLASHFORGE disappeared after having collected the money via bank transfer without ever having sent the paid goods
Dave D
6731 reviews
N/A
10 months ago
Returning item and customer services
Received 3d printer Cable was cut to heated bed Followed by multiple start up problems Trying to return it for nearly 2 weeks but cannot get information from them to arrange return Absolute shocking customer services Ended up disputing transaction as getting nowhere with them
Stuart Ferguson
6731 reviews
N/A
10 months ago
Avoid this brand awful product and worse support Get a Bambu instead
I bought a Flashforge Adventurer 5M Pro touted as beginner friendly and minimal set up needed Fundamental issue the only slicer which seemed to produce reliable files was Flashforge s hacked version of Orcaslicer no profile for the 25mm nozzle so that s useless First problem they hadn t properly installed the nozzle so when I started the calibration as per the instructions it gouged massive chunks out of the printing plate Flashforge sent a replacement plate but the printer was out of action for two weeks while the plate sailed over from China I managed to print several small discs 2mm thick everything seemed easy enough then moved on to terrain pieces I was using a filament heater and Flashforge s own brand filament freshly opened so no environmental damage The printer stopped feeding filament at random points during prints Flashforge s response the extruder assembly has failed you need a new one I bought a new one direct from their site same issue Contacted support response was the extruder assembly has failed you need a new one They ignored the fact I d already replaced it Another assembly and 75 later same problem They sent me a replacement same issue but still the party line was the extruder assembly has failed you need a new one No option for a refund as apparently they ve taken so long repeating the same line over and over that I have no warranty or option for a refund The printer is now a massive brick taking up shelf space until I can get it to the tip and dispose of it properly I ll be getting a Bambu instead when they re back in stock
Maciej
6731 reviews
N/A
10 months ago
Fraudsters
Terrible quality of printers terrible software even worse support Creator 3 Pro one of their more expensive printners doesnt work out of the box - left extruder skipping steps no adhesion to bed Support claim that hotend has 3 months of warranty Buy anything but not flashforge junk