Flashrouters Reviews

I Needed Additional Support and FlashRouters Was Awesome

I had difficulty setting up my router and set up a virtual appointment to help resolve the issue Follow the advice in the communication from flashrouters to set this up They connect remotely and don t call you I found this to be super easy and so happy that I purchased the VPN and router Thank you Tom

Service and products absolutely fantastic

These people are experts there s no doubt about that and the cost for what you get is minimal I bought my flashrouter from flashrouters in 2016 because I live in Australia and I can t stand the TV or the radio stations and I also want to protect my privacy and my computer systems The flashedrouter worked until Expressvpn changed the encryption cipher Arpril 2023 this can not be changed with DDwrt software on flashedrouter wasted a full two weeks and endless hours with Expressvpn trying to get my router to work with their VPNFlashrouters downloaded new software for the router expressvpn software and got my router working within 10 minutes they also managed to get my Sonos system working and my NAS with the new expressvpn flashrouter software This is no mean feat I can tell you You have to be good to do this sort of thing Thanks Tom

Thankful for the Excellent Professional Support

I just want to gratefully thank Mr M Tom for his excellent technical support in configuring my router today I was particularly impressed by the great professionalism with which Mr Tom extended his support to me in a very timely efficient and quick manner I would gladly recommend Flash Routers to anyone in a heartbeat

The BEST EVER customer service

I bought a Linksys router for use with ExpressVPN - when it didn t set up correctly the ONLY people who gave useful and successful support - AND TONS OF IT - were the guys at Flashrouters com I have NEVER known customer service like it from any other company Thank you so much

purchased a flashed router and was

purchased a flashed router and was completely overwhelmed by the setup process NO PROBLEM the support team was awesome to interact with they were very proactive in setting up a service ticket the remote setup and follow up extremely relieved and pleased with this company i highly recommend them

Tom was fantastic with my issue

Tom was fantastic with my issue He was thorough kept me informed and even made notes for me if the problem happens again so I can fix it myself Excellent service easy to book and everyone at FlashRouters has been wonderful to deal with

Fixed My Carelessness With No Attitude

I bought a Netgear Nighthawk for router-based VPN but wasn t paying attention and got one pre-flashed for the wrong VPN provider I got in touch and was given an appointment for less than 24 hours later Tom M was the tech who assisted me in returning the router to factory specs then re-flashing for the correct VPN provider -- and then installed the app for me Absolutely aces Moved like lightning and answered my questions with patience Even with reboots and reconfiguring I was back up and protected in 45 minutes I m not stupid but I m also not an IT whiz If I d had to do the new VPN install myself it would have taken me all day and I would have undoubtedly screwed it up FlashRouters Support and Tom M in particular have earned my applause gratitude and trust Yeah I ll be back

Best CS Ever

Was having problems accessing the FlashRouters Privacy App Alex Tom and Nat each tried to coach me through email to troubleshooting the problem but I couldn t get it working After allowing a Teamviewer session Tom got it working very quickly

NordVPN changed their login protocol

NordVPN changed their login protocol and gave a very complex explanation to address it Tom at FlashRouters was able to tell me what to do with that information for an easy fix And still no reply from my request for help to NordVPN