Flawlessmoissanite Reviews

Don t respond to emails once they have your money

Company answered my email within 1 day when I was asking a question prior to purchase I have now sent 4 emails over 10 days asking them to confirm my return and have had nothing back Luckily I have tracking info and paid with PayPal so will be escalating this but poor post purchase customer service seems to be a theme I have since emailed the company on a different email asking for generic advice about making a purchase they got back to me within an hour but over 2 weeks they have ignored 5 emails about my refund Disgusting Will be reporting to PayPal trading standards and whoever else needed

Fake rings

Fake rings do not order Although I ve had my ring a year there is no dents or breaks I am absolutely gutted that is not genuine moissanite Company should be ashamed of themselves for false advertisement and scamming people

Ordered a ring as a gift for my wife s

Ordered a ring as a gift for my wife s Christmas received a confirmation email very quickly and order was dispatched within a week I ordered a 3 carat gold oval cut classic style ring costing 1000 My order arrived on Dec 13th and to say we were disappointed was an under statement the ring was nothing like what I had ordered wrong carat size only 1 5 carats wrong shape and it was silver and looked very cheap I tried emailing but heard nothing back I returned the ring to the address provided the next day at my own expense I must add and to date despite several emails have not heard a thing from flawless moissanite regarding a refund I am currently in talks with my creditcard company to try and recoup my money Terrible company avoid at all costs

engagement ring purchased highly recommend

placed an order and received the confirmation instantly and was told I would receive another email with postage tracking on when the order was dispatched which could take upto 3 weeks recieved the tracking informaiton just over 2 weeks later and the order was delivered the same day very nicely packaged in a lovely box with the authentication certificates in a drawer of the box Highly recommend

Premium Quality and Experience

I purchased a ring from here for my partner it arrived well packaged the presentation gave a very premium experience and the ring was stunning unfortunately after seeing it in person and knowing my partners style I knew it was not the right style for her I contacted them and sent it back but Harriet was incredibly helpful and she updated me throughout the process Communication wasnt the best at times but this was over the busy christmas period but that did improve after new year I will be looking to purchase another ring from here once I decide the correct style for my partner I would definitely recommend this site to others

I was blown away by the customer

I was blown away by the customer service of this company Harriet dealt with my communication and she helped make our day perfect I couldn t recommend enough If I could add more stars then I would Do not use anyone else these are by far the best and will look after you

Flawless by name and nature

Flawless by name and nature communication and customer service has been fantastic Harriet has gone above and beyond to rectify the issues I did have with my ring as I had to send it back once and get it then replaced Despite this I would still 10000 recommend Flawless moissanite to anyone looking for a special ring The presentation is just something else and makes the opening of the ring so special I won t describe why because I want it to be just as much of a surprise as it was for me Obviously I was sckepical about order a ring from online but I honestly think I ve had better customer service here compared with any highstreet jeweler Thank you Harriet Flawless Moissanite From one happy Fianc

Happy customer here

Happy customer here I was very sceptical at first ordering a ring online However Harriet went above and beyond to help with any questions that I had My ring and gifted earrings are stunning Opening the box is something else and it just clarified that I had made the right decision choosing this company I would 100 recommend to anyone that is looking Thank you so much again X

Flawlessmoissanite has one of the best

Flawlessmoissanite has one of the best customer service teams I have seen with fast and professional reply s I cannot wait to receive my order what was easily customised thanks to their website Highly recommended company