Flcu Reviews

This bank is pitiful

This bank used to be GREAT as of Nov 2024 they are pitiful They placed a restriction on my account so I cannot log in to my account to see what the issue is I recently closed my checking with them but still have 3 other accounts Upon using chat I was told I have to call After holding for 20 minutes I was told no help was available the dept who locked my account wasn t there that my account was dormant after regular use and a request would be placed to have someone call me on Monday 11 4 No one called I tried calling Monday at 4 10 pm was on hold 33 minutes without response I hung up and tried a different number there are several available where I was on hold 5 mins During this hold I was given an option to leave a call back request without losing my place in line which I did I received a call back at 5 21pm however the person disconnected the moment I answered I tried calling back and gave up after 19 more mins on hold 11 5 I tried again to call with the same result extended wait on hold request call back bank person hangs up as soon as I answer 11 6 I tried again this time leaving my work desk phone as the call back number I got the exact same result the bank person disconnected as soon as I answered Such a waste of time major aggravation and now I m forced to go in the bank when I set everything else up online specifically because the only branch near me is very inconvenient I ve had this account more than 5 years and this is how I m treated I think it s reasonable to at the very LEAST be able to discuss an issue the bank created on the phone as well as have the barest minimum of customer service available

The brat pack is employed there

I wanted to get my account with them in accurate order because my husband had passed I bought in his death certificate but wasn t having any luck with using my mobile app to get to my account I did go in but they said it was going to take awhile It sure did After three visits and a couple of phone calls it was finally resolved It took a couple of weeks and was very inconvenient Let me also mention one week I get a cashiers check at no charge but a few weeks later there s a 7 charge for them And more on this I also think some employees need a manners class It s pretty sad when you go into a place where they are supposed to be helpful but they have an attitude towards you I m appalled by the way a couple of the young girls spoke to me When I used the drive thru I asked why are they charging for cashiers checks a teller was very snippy with me and it obviously showed in her tone of voice and in her face I thought members would get them free of charge so I drove through a second time and a different teller answered my question without a snarky attitude Congratulations You sure know how to push buttons there

Cold heartless

I would give negative stars if possible I was forced to open several accounts by my abusive ex-husband After having my face surgically repaired and finally filing for divorce the judge awarded responsibility of these accounts to him FCU refuses to acknowledge these court orders and continues to rack up interest on my open accounts several years later I will be filing a formal complaint with the BBB and contacting my lawyer Absolute trash customer service Zero empathy understanding or caring among the entire lot

As a first-time customer

As a first-time customer I had high expectations for my experience at Florida Credit Union s Butler Plaza North Branch but unfortunately I was left extremely disappointed by the service provided by Jason Woods the Assistant Manager From the moment I approached the counter Jason was unhelpful and seemed uninterested in assisting me with my questions Despite being new to the credit union I was hoping for clear guidance and a welcoming experience When I expressed my concerns I was expecting a higher level of service from someone in a management position However Jason s response was dismissive and instead of offering solutions he left me feeling more frustrated and confused As the Assistant Manager I would have expected much better customer service and professionalism This lack of support has made me reconsider my decision to bank with Florida Credit Union