Flexaworld Reviews

Their furniture beautiful but there

Their furniture beautiful but there customer service is definately something TO STAY AWAY FROM I ordered a bed when they came to deliver and fix it they put in the wrong screws and BROKE the plank Seriously Anyhow they told me I needed to wait another month to get the spare part after contacting Flexa as to assist in the time frame after 25 days their answer was to speak to the store I purchased it from What a JOKE Obviously I cancelled the order

Expensive and bad quality

As we speak Im in the midst of mounting a drawer with a baby changing pad on top The order from Babyshopse came late and with alot of mess I was finallt relieved to receive it Then came the mounting Complicated I could handle that too between me and my husband The quality is the saddest part The furniture pieces are so sensitive and cracking just with a little nudge I wish I went to Ikea or something I was looking for the best of quality for the baby but I just lost money here BAD QUALITY

VERY POOR QUALITY

We purchased a drawing desk After assembly there were three screws missing the desk is wobbly gaps in the mounting area we had to actually drill screw holes because the pieces did not line up Piece of junk and we are sending it back

Really bad quality

Really bad quality We got the flexa play bed and after a couple of months the bed is shaking and creaking I called the shop to book an appointment they said they would call me back but they never did Really disappointed If they dont fix the problem I will have to throw the bed away And it was not cheap at all for an mdf bed

Children s tables - poor quality

We purchased two children s tables for our boys and within a year and a half of use the tables started to show bubbles as well as large erupted bubbles within the laminate varnish area The quality is even worse than IKEA For the price I would have expected tables that would remain pristine enough to hand off to the next child In our previous home we purchased a cheap laminate table from Costco that has now lasted two sets of different children for 4 years with not a scratch nor issue Very disappointed in Flexa Furthermore we brought the tables back to the store since there is a five year warranty but they would not honor the warranty saying it was wear and tear My boys only use the table for artwork and homework pencils and crayons on paper I do not believe the bubbles in laminate are a result of simple drawing and coloring The design of the Flexa pieces are beautiful indeed but quality very questionable

Terrible customer service

One star cannot even express the terrible customer service and a product itself The money you spend on this product is wasted Delivery just called us in a middle of the day that they are at our door No warning And when we wanted to return something they require original packaging but when original packaging is 20 layers of plastic that you have to remove to see the product you cannot pack it back So much money for a terrible product and terrible service

Missing order Missing customer service

I placed an order on the 11th March and I have still not received it My order has supposedly been sent twice and returned to the Flexa warehouse both times having never left Denmark I have contacted Flexa numerous times through different channels and only received a response once On that occasion I was given the excuse that there were problems with paperwork due to Brexit and a new invoicing system I was assured that the parcel was on its way but they did not know how far This person was going to get an update for me which never materialised much like my order I am now being met with radio silence I am in the process of arranging a chargeback through my bank Flexa were quick to take my payment but will not deliver the goods Their customer service is non-existent yet they have the time to post pretty pictures on social media daily

Bought 2 flex s play beds and

Bought 2 flex s play beds and mattresses for my young kids I paid extra for installation by the flex s shop delivery team here in Athens Greece Within months they are creaking and shaking Customer service didn t follow up beyond saying not expected and the local store would reach out which didn t happen The beds are in my view worse quality than ikea and I regret buying

Long shiping

Shipping took 3 weeks 3-4 days advertised and because I asked Customer Service if not I d still be waiting Have not mounted the products yet as we are doing some construction work at home but I hope the fact that I paid for this 2-3X what would cost in IKEA really shows