Flexispot Reviews

Great service - Swift response

Great service ordered the wrong desk Cable gutter had already been send No problem cable gutter could be returned without any costs and desk was corrected for the right one A services excellent

ordered a table on sunday evening

ordered a table on sunday evening wrote an email and asked to reduce to 140cm width instead of 160cm sunday evening monday morning 9am got an email no can t sorry it s already shipped fine eventually after lengthy discussions with the support we decided to refund the difference between 160 and 140cm and i ll just cut it off myself instead of sending back and reordering etc but 5 days later that tabletop still hasn t left germany warehouse yet DPD says shipment was announce yet n ot received means no table for us we re supposed to open a business tomorrow so here goes the 1 star review

Unacceptable - they re practically lying and hiding information

I ordered an E7Pro frame with a desk top and wheels on December 8th 2023 Desk top and wheels arrived a couple of days later While I was ordering on the website it was said that the frame was going to be in stock on December 29th 2023 I accepted the 3 week wait and made the payment We re on January 15th 2024 5 weeks after my order The website still says it will be available on the 29th of December A DATE THAT S IN THE PAST - I contacted the customer service about 5 times and at first they said they expected to have the product in stock at the end of January 2024 no specific date just end of month - I contacted them again yesterday and they said end of FEBRUARY - I contacted them today AGAIN and they said they expect to have it in stock in DECEMBER 2023 which was 2 weeks AGO They expect the users to be fine with at least 2 months delay This is UNACCEPTABLE They deliberately hide the information on when the product will be received shipped if ever The website is VERY misleading about this All they say is sorry I m more than frustrated and disappointed in this service I m waiting for one final answer and depending on that I will return the products that arrived ask for a refund and potentially sue for fraudulent behavior

Betaalde producten niet geleverd waardeloze klantenservice

ENGLISHOn 3-2-2024 I ordered the electrically adjustable base E7 with a matching cable tray CMP502-W Upon delivery and after payment the cable duct was not included in the package On February 24 2024 I contacted customer service via email I never had a reaction to this On March 19 2024 I contacted customer service by telephone I had to call a phone number in the UK After being on the line for more than 15 minutes high call costs the answer was that the cable tray was not in stock while the website indicated it was when I placed my order No compensation was offered I had the choice of subsequent delivery waiting more than a month or my money back for the cable tray I have asked for confirmation via email that I would like to receive the cable duct for subsequent delivery I was supposed to receive the email within 24 hours but that never happened also not in spam On March 21 2024 I contacted customer service again by telephone This time 20 minutes and again a lot of calling costs The customer service representative kept me waiting for a long time because she would immediately coordinate matters with a colleague I again asked for confirmation via email because I had indicated that I had not received one the last time I spoke to her I should have received a confirmation email the same day but again it did not arrive In summary -Misleading customers about inventory-Paid for a product that was not delivered-High calling costs with customer service-Repeatedly not honoring agreementsDon t be misled and don t buy products from this company DUTCH Op 3-2-2024 heb ik het elektrisch verstelbare onderstel E7 met een bijpassende kabelgoot CMP502-W besteld Bij levering en na betaling bleek de kabelgoot niet in het pakket te zitten Op 24-2-2024 heb ik via email contact opgenomen met de klantenservice Hier heb ik nooit een reactie op gehad Op 19-3-2024 heb ik telefonisch contact gehad met de klantenservice Ik moest een telefoonnummer in het Verenigd Koninkrijk bellen Na meer dan 15 minuten aan de lijn te hebben gehangen hoge belkosten was het antwoord dat de kabelgoot niet op voorraad was terwijl die t t van de bestelling volgens de website wel op voorraad zou moeten zijn Er werd geen compensatie geboden Ik had de keuze uit nalevering meer dan een maand wachten of mijn geld terug voor de kabelgoot Ik heb gevraagd om een bevestiging via de email dat ik graag de kabelgoot op nalevering zou willen ontvangen De mail zou ik binnen 24 uur krijgen maar dat is nooit gebeurd ook niet in de spam Op 21-3-2024 heb ik opnieuw met de klantenservice telefonisch contact gehad Dit maal wel 20 minuten en wederom veel belkosten gemaakt De medewerker van de klantenservice heeft me lang laten wacht omdat ze e e a direct zou afstemmen met een collega Ik vroeg wederom om een bevestiging via de mail omdat ik had aangegeven die niet te hebben gehad de laatste keer dat ik haar sprak Ik had dezelfde dag een bevestigingsmail moeten ontvangen maar wederom bleef die uit Samengevat -Slecht voorraadbeheer en misleiding van klanten over voorraad-Betaald voor een product dat niet geleverd is-Hoge belkosten met klantenservice-Komen afspraken herhaaldelijk niet naLaat u niet misleiden en koop geen producten bij dit malafide bedrijf

I ordered a tabletop from their

I ordered a tabletop from their website I have already their standing desk and would like to increase the size of tabletop I bought the item 27th of March but they have not given the item courier even yet and I do not have the tracking number Even in the one week they did not ship the product If you check their website they guaranteeing that it will be delivered within 7 days but in my case they did not even ship the product I contacted with them in different ways but they gave the same answer always and did not take any action based on this issue Their have really bad shipping service and customer service Overall this is really disappointing and bad experience for me

Suck at delivery

Suck at delivery We ordered 3 times with them every time we had to keep asking for the update for delivery date No information was provided and the customer service is not very helpful as they cannot provide any useful information We are paying so much for the desk and the chairs at least you can do is to invest in better logistics service to give at least an ETA and more accurate information Some of us have to work and cannot stay at home all day just to wait for the delivery that might not come

Ordered a table 10 days back still not

Ordered a table 10 days back still not delivered neither any update Poor service made a mistake trusting them

Delivery

Delivery process not initiated until the day it was supposed to be delivered because I called