Flexspace Reviews

Need Internet Please read

I was a customer of Flexspace Shrewsbury for 4 years as soon as flexspace changed their internet provider which you HAVE to use under their lease we had nothing but problems - our second office had no working internet for 80 working days March until July Flexspace lack of interest in resolving this issue cost us a fortune and they WOULD NOT allow us to change provider due to their contract with this poor 3rd party Called Wavenet i believe but i may be wrong yet they still pursued us for moneys due to the com we have also had no end of trouble getting our deposit back It is a shame that their senior team have no interest in working closely with their customers especially long term ones to resolve matters

BEWARE DO NOT RENT FROM FLEXSPACE

BEWARE DO NOT RENT FROM FLEXSPACE From when they took over our unit costs were added CONTINUOUSLY the restoration fee increased every year they invented charges for insurance grounds maintenance having a skip outside etc etc Literally EVERYTHING in the unit became my responsibility from floor to roof electrics to the roller door They are a truly awful company Flexible is not a true description of their business Having left the unit we have been charged for an EICR report which I had completed by my electrician electrical repairs and like a previous reviewer stated there is no way of checking the authenticity of these The fittings may be outdated and not up to spec but how is that the responsibility of the tenant Throughout COVID they showed no support at all Not even a generic email No rent reduction no opportunity to delay payments nothing at all We were broken into and had 2 vehicles stolen from their car park along with a tools etc again no support or even an email I will point out that the units are advertised as being secure they absolutely are not at all They are money grabbing and outdated in their treatment of tenants licensees I hope one day someone takes them to court and screws them over

Awful Company - do not rent from them

Rented from this company at their Watford site Were informed we had to leave because the land had been sold for re-development We vacated the premises one month before our licence expired and this resulted in us losing hundreds of pounds Restoration fee was not returned even though we left it better than when we took it over and it was being demolished according to Flexpsace Also had to pay for roller shutter door service and because we left early they charged us an extra month s rent Our deposit was ridiculously depleted Their CEO did not have the courtesy to respond to our communication nor did other directors of the company Regional Managers also do not respond well to correspondence Other tenants on the same site are equally frustrated angry and disgusted with this company

Would give zero stars if we could

Would give zero stars if we could Been here for 3 years and nothing but problems roof leaked for almost two years still holes in the roof at the moment Boiler was never working no hot water just after covid along with no cleaner so you can imagine the hygiene standards Cleaners found sleeping in cupboards at night Even the flexspace staff tell you not to hold your breath if you want anything done They are a complete joke and the customer service is laughable The restoration fee is also a complete joke especially when they don t provide you with an ingoing inventory or safety certificates After securing a new office in a new building we realise how bad Flexspace is and what we have had to put up with Do not rent from them they are horrible people to deal with and have zero interest in their tenants

Won t let me reply to flexspaces reply

Won t let me reply to flexspaces reply so I ll answer here I haven t reviewed the wrong company I have reviewed flexspace in Hillington Glasgow and the things I have mentioned are not claims they are facts Plenty of email trails to back all this up

I was a good tenant for 3 years in the

I was a good tenant for 3 years in the Peterborough branch November last year my husband was due to re sign another contract the first 3 years was in my husbands name and then for some reason they wanted to change it all over to mine as I was there more At the time I was due to sign I was in 2 minds if I wanted to keep it on and then my 2 year old nephew passed away I explained I wasn t in the right mindset to look at the contract or sign anyhing at that time and was pushed with scaremongering with additional fees etc to sign it The very next week I said that I didn t want to keep the unit on expecially after talking to family members about how I was pushed into signing at a time I was processing a child s death in my family I was then told I could vacate but I will lose any deposit my husband ever made After this a few weeks later i received an invoice for 402 for other bits on top of the deposit they had kept This was quoted as remedial works

Avoid at all costs Vile underhanded thieves

What can I say about this company First time in business and chose these as short lease As company expanded we ended up staying another year Then problems started and costs started creeping up Roller shutter door maintenance EICR massive deposits and a huge fee when you leave for repairs etc even if you leave it the exact same as you got it Customers service doesn t exist Nothing gets repaired unless you do it yourself Would quite happily throw you out absolute horrible vile people I don t normally do a review but I want people to know what they will get Soon as your setup they will try and add charges which makes it impossible to run a business One tenant I knew they put his rent up and added costs 30 percent after they got established meaning it was borderline holdout them hostage to stay avoid avoid avoid

I am taking them to trading standards

I rented a unit in Darlington over the course of two years and upon vacating my unit see photos attached They are trying to charge me an extra 495 56 on top the 982 80 restoration fee I paid when I started my tenancy See photos of the unit when I first moved in Deeming that the 982 80 only covers fair wear and tear and my unit goes past that In addition I paid for the full month of January rent upfront which I was told would be prorated back to me again I have been told this has been used to cover one late payment fee of 90 and the 459 in extra charges I was an unproblematic tennant my entire duration working out of Darlington and left the unit in great condition So to find that all along their tenancy agreement which I have had a solicitor review leaves purposeful grey areas so they can try to make a claim over the full deposit is disappointing In the 5 months I have been arguing the matter with them I have since found there have been other business faced with strikingly similar problems of which some have taken them to court over I would strongly advise that you do not rent from this provider if you have been looking into it As I wish I had seen this advice while I had been searching for a unit

Do not use this company say one thing

Do not use this company say one thing do another and waste your time