Flightcentre Reviews

Incompetent or deliberate extortion you decide

I booked with Flight Centre Chelmsford GB for flights to NZ for a family party of 4 I gave the staff member P he knows who he is all the information he needed for the booking in writing Despite having this information in front of him P spelled one of our names incorrectly I was not aware of the spelling mistake and as everything seemed in order I paid in full the not inconsiderable cost of the tickets The very next day was told about the error so I contacted P at Flight Centre and was informed there was a 70 charge to correct his mistake Both he and his overseer refused to cover this charge so I had no choice but to pay up I later checked the Malaysian Airlines site and discovered they allow for up to a 3 letter change of name free of charge I am almost certain the Flight Center would be aware of this fact Therefore not only did they make the error they proceeded to profit from it A few weeks before we were due to fly I was informed I had to undergo an emergency operation on my spine This meant I would be unfit to fly so had to cancel my ticket I visited the Flight Centre and spoke to P He said that apart from an admin charge they would refund my ticket A while later he contacted me to ask if I had travel insurance I said yes which was a big mistake because shortly after he contacted me again saying actually Flight Centre Chelmsford would not refund my ticket I would have to claim my costs from my travel insurance Again I checked the Malaysian Airline site and they do have a refund policy so I emailed them about my situation They replied at once asking for details but once they knew I had booked with Flight Centre there was nothing they could do So I claimed a refund from my travel insurance company This is not a simple task and involves supplying medical proof at an additional cost of 50 plus email downloads and lots of waiting I finally received a partial refund from my insurers at the end of April If I had booked directly with Malaysian Airlines the name change would not have happened and they would have refunded me due to a medical emergency On reflection it was not only expensive but a very unenjoyable experience booking with Chelmsford Flight Centre In my experience once you have paid they have you over a barrel so I would strongly advise using a reputable travel agent

Beware do not use this company

Beware do not use this company I booked with Flight Centre Kelowna for a trip to Disneyland in October I noticed on my credit card that they had booked the hotel and the Disneyland tickets through Expedia not sure what they are good for they charged me to do this booking which I could have done myself The hotel they book us at Howard Johnson was had extremely dirty rooms I have pictures I called them on the first night that we got in to tell them we were running a little behind but we were on our way the clerk that answered the phone said that the reservation was cancelled as they don t guarantee the reservation through 3 party bookers They said that they had overbooked and needed our room for someone else I phoned Flight Centre and told Carly that this happened and she said Ok but she didn t seem to care I have used Flight Centre on 6 other occasions but no more from now on I will book the trip myself as they did nothing for me

I do not recommend this travel agency

I do not recommend this travel agency to any body at all According to the ticket conditions I was entitled to carry two checked baggage pieces each 23kg I confirmed it just before proceeding with my payment with one of their agents However the day before my travel I received an email for online check-in Upon proceeding with the online check-in I discovered that the baggage allowance was different from what was stated on my ticket I was required to pay an additional 100 CAD for two checked 23 bags It was an noncompliance between what I bought and what it was served a total mess the day before my travel that caused me a lot of stress I needed to pay an extra 100 i felt i was teased but my ticket I discussed it with Flight Center agents and supervisors couples of times but any time they just repeated their words of refusal to accept the condition of their ticket this inconvenience impacted my return ticket as well It is a real dishonesty and cheating in selling and customer service I won t recommend it to any body I won t go back again ever to them The worst ever experience I had with them I have filed several complains with different authorities for this swindle

Flight Centre Duplicate booking

We purchased return tickets from Cape Town to Athens for a trip in June 2023 upon departure from Athens we were told that there had been a duplicated booking and we were not allowed to board We had to sleep in Athens Airport and then buy one way tickets to get us home at a cost of R46 000 for the 2 tickets No-one responds to my many emails or my phone calls It has been 7 months and I can t get this issue resolved

Absolutely awful and disappointing

Absolutely awful and disappointing Brought flights online for 250 immediately realised I made a mistake and needed flights for the next week which is 360 Immediately called to change the flights- it cost me an extra 365 to change my flights So 620 in total for flights they are selling for 360 I could have bought 4 flights for 5 less These are flights booked about a month in advance and I called within 2 minutes for booking realizing my mistake What an absolute scam

Musa scammed me

I am simply overwhelmed by the Musa sales representative He helped me purchase plane tickets that were supposed to be cheap he claimed the cost would be 574 I looked at my credit charge and I see he charged me 2K I ve been chasing him for weeks and every day I get another excuse My recommendation is to avoid them Musa will steal your precious money like he did to me

Not impressed

I have been on the phone with flight center for over one hour I called them 4 times during 3 days to fix my name on the ticket and they continue to send me the wrong one ticket They disconnect the call multiple times and every time I call back they have no notes on the system so i need to explain over and over again and they still don t understand the issue Still waiting on the line after paying over aud 300 to fix my name on the ticket by the way almost the same amount of the original ticket from Perth to Bali After almost 1 5 hours on the phone with them they sent me 3 emails with the ticket still incorrect They don t listen and have looks like you are dealing with a robot instead of a person Extremely frustrating

They do not deserve a star

They do not deserve a star horrible flight hub they changed my flight from 20th to 19th of Dec and did not send me an email to that effect I called their customer care and they cut the line Horrible flight hub

Great Service

Sam Caisley from the Midland branch was very kind and patient to deal with and helped us with our flight bookings and visas She answered all our queries diligently H D Hewett