Flightclubdarts Reviews

So disappointing

Well done Cheltenham for appearing twice on trust pilot with a 1 star rating probably the start of many What happened I tried to book online a table darts for a Friday night at 17 30 for 4 people only for it to be rejected saying that after 16 00 they require 6 people Found this disappointing as I really wanted to play so I emailed them on Wednesday with this you want a minimum of 6 people after 4pm can we play as a group of 4 but PAY for a group of 6 They replied 4 days later Sat afternoon with a standard basic responseWith Please note that we require for 6 people to check-in on arrival for the booking to go ahead So that got me thinking why would any company turn down someone willing to pay for 6 people with only 4 turning up I can only assume that as shown in the previous review by having 6 people you can charge them the 12 5 service charge If it s not that then please let me know if your business model is designed to alienate groups of 4 for nothing more than to screw people over for that extra profit It s a matter of time before people will get wise how they are being ripped off Also if customers do email you could do better than what appears a standard script that doesn t actually answer the question as it comes across as impersonal and cold and at least try to respond within your two day response time however that seems far to long as it s a joke to reply after your potential customer wanted to visit So disappointed

Bouncer and poor service

Always had a great time previously at the Cardiff venue but so bad yesterday for my 40th and put off for life Firstly we waited almost 40 minutes for our initial drinks order which apparantly went to the wrong table This was a little frustrating as people were being served at the bar way quicker and there is a service fee you pay for here This is despite being told by staff its way faster than being served at the bar Not the end of the world we move on However we also experienced delays with our food Toward the backend of our booking I enquired about it and a staff member responded with Oh okay now you have requested it we will start preparing it Why not be proactive and check with us beforehand instead of waiting for us to chase it up To add to this the food was then sent to the wrong table which I understandably subtly and respectfully expressed my dissatisfaction as a paying customer However instead of addressing the concerns professionally a bouncer approached me in a very rude challenging and smug manner in front of my entire party as we were eating completely ruining what should have been a memorable 40th birthday celebration When I calmly explained that I had spent money as a paying customer and was entitled to respectfully express concerns he dismissively replied It doesn t matter how much money you have This response was unprofessional and unnecessary There is a way to engage with customers to get a better understanding without seeming to want to escalate the situation unnecessarily Basic communication skills and professionalism were sorely lacking I appreciate the efforts of the staff who were working hard but for future feedback it felt like a supervisor or team member could have checked in to ensure everything was running smoothly This simple step could improve the overall customer experience and support the staff during busy times Unfortunately after this experience especially due to the confrontational bouncer I dont think we will be risking our money on future bookings here Members of our party had planned various events and corporate gatherings at this venue but this incident has made us reconsider I get things can t always go perfectly but I don t expect a bouncer to behave in that way Next time come over ask for a chat and let s be reasonable about it all horrible arrogant little man

NOT VALUE FOR MONEY

Great concept but not value for money We ordered 5 small plates and two sides that took 40mins to arrive which is not good for basic pub food The sides were overcooked and two of the small plates were returned as burnt It was a Tuesday night so no excuse for the slow service and quality of the food I d hate to think what the service would be like on a weekend Having seen the other reviews I was completely underwhelmed Great decoration and potential but needs improving in certain areas as having spent 176 which included the 40 60mins for the darts as I said not value for money The mocktails are way over priced for such small serves This was a recce to see what it would be like If going again unlikely I d book the darts for 90mins have a few beers then go elsewhere for food Bear in mind it s a minimum of 6 people from Thursday to Sunday at the most popular times And an absolute disgrace to add a discretionary 12 5 service charge for what service exactly

Trying to get hold of red engine via

Trying to get hold of red engine via their website is impossible Their contact us form doesn t work and there s no phone number to speak to an actual human

Flight Club Darts has exhorbitant

Flight Club Darts has exhorbitant prices for drinks as a 12 5 service charge is added to any order so the advertised price of 5 90 pint of draught ale becomes 6 64 a pint The service charge is hidden in small print on the final page of the drinks menu 3 pints almost 20 for a pub in Cheltenham Never going there again

Absolutely disgusting customer service

Absolutely disgusting customer service with Flight Club Do not book if you don t have a crystal ball with life events happening Paid upfront 80 to book in January - parents very ill with COVID Finally managed to re book for this weekend however my father has fallen ill So wanted to re arrange to a date in June only to be told if we can t re book in May we will lose the 80 as they have already accommodated us once with a rearrangement of a date I explained about COVID and now my dad needs and op - no compassion or empathy I asked for June as 2 out of the 6 are shift workers in emergency services and that is the next first weekend we have off - again they said sorry this is policy we are unable to change it again Absolutely disgusting Yet happy for our money up front - hoping for people to cancel

Don t accept bookings for couples

Really wanted to go for my Birthday Valentine s day celebration on a Thursday evening in Cheltenham only to find that they won t accept groups smaller than 4 on weekday evenings though perfectly fine on a Sunday Very disappointing and will not be recommending to friends

Not value for money

The Liverpool site charges 15 per person for 90 minutes play before 16 00 The problem is that if you book for a party of TWO you get ONE oche and ONE set of darts for 30 If you book for a party of 10 you still get only ONE oche and ONE set of darts but this time you pay 150 You will also waste most of your time waiting around while the other 9 players throw the ONE set of darts at the ONE darboard If you insist on coming here in a large group my advice would be to make separate bookings For example 5 booking of 2 people giving you 5 oches for the same price This will save you having to wait around most of the time to have a throw at the board The bar prices are expensive and the food mediocre and small portions The actual venue is quite nice though

Valeria

Valeria was amazing with us Brilliant attention and even offered us extra time which we gladly accepted Overall brilliant experience and top notch customer service