


Based on authentic user experiences
Rienaia Toleafoa
6732 reviews
N/A
6 months ago
A very friendly and helpful individual
A very friendly and helpful individual who assisted us to the best of his ability and went beyond their way to help my mom and me rebook our tickets I do not remember his name unfortunately but thank you for all your help
Wei Chen
6732 reviews
N/A
6 months ago
Very helpful
Zohaib was very helpful in solving an issue i had because of an incorrect date i had selected for a flight
Rienaia Toleafoa
6732 reviews
N/A
6 months ago
CALM
CALM PATIENTE AND HELPFUL
Sharmila Betts
6732 reviews
N/A
6 months ago
I am very happy with the customer
I am very happy with the customer service that I received today the gentleman helped me out with everything and all my enquiries thank you so much
Marcus
6732 reviews
N/A
6 months ago
Flight Rescheduling Customer Service with Monica Bora
I called to reschedule my flight that transited through Fiji from Brisbane to Samoa Monica who responded to my call was generously so kind upon speaking with me on the phone As well as tending to aid my needs that I requested for It was a very quick and thorough experience that was quite easy to follow through Monica has an amazing customer service in how she dealt with me through her tone as well as methods of approached use I for one am one satisfied customer right here
John
6732 reviews
N/A
6 months ago
The gentlemen had been most helpful
The gentlemen had been most helpful with my flight arrangement however the previous customer service has been extremely rude and impatient
Felipe Orellana
6732 reviews
N/A
6 months ago
Please return my money back
Your customer service representative Arun or Anuj provided us with the incorrect information about our seating plan and booked us non adjoining seats We cross referenced this with the information directly on the flight website to confirm that information provided was wrong We then called again to try rectify this got another customer service representative who was unhelpful and not able to troubleshoot the issue as the booking was already made But was not able to tell us how to proceed with modifications and when we would be able to do this We specifically asked to be escalated to their supervisor - was told they were not available and not sure when they ll be available Poor service overall Disappointing
Mike McCarthy
6732 reviews
N/A
6 months ago
Quite simple l had a flexible flight
Please return my money back You have held the refund for 10 months Horrible service will never recommend you to anyone
KH Halo
6732 reviews
N/A
6 months ago
Go to gate means Go to hell
Quite simple l had a flexible flight back to Melbourne and l got charged 173 dollars extra lost myseat got told l had to pay 110 extra for seating l checked the flights back and they weren t much more than what paid for the original flight l was going back on the 15th of march l changed till the 19th of April Not happy l had good seat up front in number 2 God knows where l will be seated now not happy l won t do business with this lot or booking com again unless l get some action in regard to my problem
Siddharth Chandrasekar
6732 reviews
N/A
6 months ago
I had a flexible ticket and l had to
Go to gate means Go to hell Extremely disappointed with the service illiterate staff and always providing misleading information