Floorsanderhire Reviews

Left a 350 deposit for the sanding

Left a 350 deposit for the sanding equipment Returned sander after one days hire so was due a 272 refund They sent me an email to this affect and I assumed that I would automatically receive a refund onto my card in the same way as when you hire a car Over a week later I received a phone call saying they needed my card details to refund my 272 which I gave to them The next day I called them as the money had still not been refunded They said it could take three days for it to go into my bank account A week since this conversation and getting on for three weeks since the sander was returned my money has still not been refunded

old sander broke down after 4 hrs use no replacement provided

I hired a sander package for a weekend back in February 2022 The package was delivered on Saturday around 10am The belt sander although it was quite old 20 years and looked fairly dilapidated the crumbling rubber wheels made it quite difficult to move the sander back and forth it was doing a fine job until about 4pm on Saturday afternoon when it stopped working I thought it would be fine after a short break but I tried several times to switch it on later without success I only finished half of the floor in one room I called the company but it was already closed that day I sent an email explaining the situation on the same day as well When I filled out the form on the collection day on Monday morning I also put a note about the faulty sander in the hope that someone will get back to me to arrange for replacement on a different day I have called the company several times since February each time explaining the story from the very beginning giving them my contact information again and again with the promise that they are going to speak to the manager supervisor who will get in touch with me I must say that the people on the phone have always been very polite and it seems that at least they are trying to be helpful But with no success thus far It s June 2022 now and they still haven t resolved this issue I am going to hire a sander from another company to finish the rest of the floor in that room I still have other floors in the house that I want to sand but obviously I am not going to use this company when I get around to sanding these in the future If you are a company that hires out old machines that are being used by a number of less or more experienced DIYers it happens that the machines may break down and you will be required to provide replacement to your client at no additional cost Floor Sander Hire does not seem to understand this simple rule I am very disappointed by their customer service and will hire elsewhere next time I do not recommend using their services Would give zero stars if I could

Appalling

Worst experience we have had I was very clear what I was doing and when booking I was advised to use a different machine with three pads and she then took a 730 deposit Then when it was delivered the guy dropping off the equipment told me the one I had been recommended wasn t suitable and that I needed another machine which he left for 249 I used the original machine which the driver had tested and didn t work and asked them to pick it up as we wouldn t be using it and got told it would be more expensive to collect it than it would to collect all machines the following week Upon finishing the project the driver inspected and counted the pads and asked me to put a note on the form that the machine wasn t used which was obvious from the amount of unused pads We also rang and spoke to the office twice to inform them that we hadn t used the tri sander In short bad advice bad service and paid way over the odds Our advice use another company

Very misleading

Very misleading I rented two sanders 38 for one day 45 delivery collection Then they take 350 deposit and refunded me 136 so i was about 100 short of what i was expecting then they tell you that it s 7 50 per sanding belt which isn t mentioned on the website or on the phone when you order Go anywhere else as these guys are awful and these machines are readily available

sanding machines

I have rented machines from this company many times and unfortunately I have decided to stop working with them because the equipment is not suitable for use it is old and worn it is impossible to do the work properly as well as compared to other rental companies the prices are inflated I do not recommend using this equipment

Rude Staff

Called these to get a rate on hiring a couple of sanders over the Christmas period Couldn t confirm if he had stock and was very rude on the phone Avoid