Florenza-london Reviews

Everything is BAD

Long delivery time unreliable tracking and comes from China not UK Eventually arrived appalling quality - nasty material and badly made Slow customer services only to find has to be returned to China with a very specific process to follow and at own cost or you can keep item for 15 discount banking on you not bothering with the hassle of returning DO NOT BUY FROM THESE it is a con

Foolish

Well it looks like Im another one that has also been fooled ordered 2 dresses different sizes spent 70 - 3 weeks ago and not received anything have emailed them too no response and their website has been removed so ive been had Hard earned money down the pan not happy at all Isnt there anyone we can complain too for false advertising

Same as everyone else

Same as everyone else misrepresented as London company Piece of material with broken zip arrived wont refund unless i pay to return to China or 20 back and i keep I will be taking further and have reported to Trading Standards

Totally misleading advertising

Totally misleading sponsored advertising which implies that you are purchasing from a London based company with delivery in 3-5 days In actual fact you are purchasing goods from China which take weeks on end to arrive Dreadful quality dress received cheap and nasty screwed up and crinkled beyond belief to accomodation packaging Loose threads cheap material nothing like the picture and description online In summary a complete waste of 39 99 advertised as a half price offer from 79 99 You could buy a nicer better quality dress from Shien at a fraction of the cost The returns process is detailed in the small print post order In essence impossible to get your money back Feeling totally ripped off

Would not even give 1 star

Would not even give 1 star Ordered a dress that took 5 weeks to come I emailed on numerous occasions to ask for an update on the order with no reply The dress came and was of a terrible quality so I emailed again to ask for instructions on how to return it Again no reply Complete waste of money as dress cannot be worn and I am now out of pocket as no return information and no other way to contact them other than email which they just ignore

Please do NOT order from this company

Please do NOT order from this company I bought 4 dresses bridesmaid dresses which were about 160 Dresses took about 3-nearly 4 weeks to arrive the quality was dreadful so I looked to return items straight away Posting the items back cost me 27 as the company do not cover this and I am not still fighting to get a refund I paid for tracked delivery and I can see that my parcel has arrived back to the company but now the company is just ignoring my emails as they probably do not want to refund me Awful company avoid

I feel I have been duped as well I

I feel I have been duped as well I orders 2 dresses 3 weeks ago and not heard anything cannot get in touch with anyone I thought this was a London based company do not order off these I have a feeling it s probably on route from china and I won t be wearing it at my sons wedding I m going to Try to get my money back off the bank but I m disgusted that sites like these are allowed to advertise and try to sell under false pretenses Next time I will check trust pilot or before I order anything 72 out of pocket

Website seems to have disappeared

Website seems to have disappeared ordered a green dress which looked beautiful in the picture and arrived very cheap thin and small definitely do not recommend if anybody knows how to get a refund Please let me know

AVOID

Deserves zero stars Very misleading Poor quality They do not reply to emails and t c s state returns to be authorised by email otherwise you forfeit your right to a refund So impossible to return anything Feel stupid on this one I usually do my homework before ordering