Florislondon Reviews

I only put a star because there was no choice

I only put a star because there was no choice This company have not dispatched my order even after five days Whilst I appreciate there are high volumes during the Christmas period it is completely unacceptable Many retail companies have high volumes the reason Floris cannot delivery is poor management even at high volumes for an order to not have left the depot is completely shambolic To top this off there absolutely direct communication to me so I had to enquire myself I will never use their products again which is a shame as product quality if very good

Essence

I bought or so I thought bath essence lily of the valley which since 2022 is called lily apparently Which smells nothing than a heavily diluted hint of the original Lily of the Valley Needless to say I was very disappointed and wrote customer service answer this version is more subtle No wonder we could not smell it any product watered down is subtle For that price I expect a lot more And to fob me off with subtle is an insult especially with the label essence

Ordered 3-4 times

Ordered 3-4 times Brilliant service and great products

Love this place

Love this place I get my scoosh all the time from these guys as I want to smell amazing and fresh Great price All you need is a little spray and it lasts for ages Love King Billy X

Great fragrances

Great fragrances I got the Mulberry Fig one as a gift and my friend loves it Got there on time No complaints Would buy again

Beautiful products but very expensive

Beautiful products and great service but very expensive postal costs to Northern Ireland which perhaps could be reviewed

Oh yes awesome shower gel Cefiro lemon

Oh yes awesome shower gel Cefiro lemon very foamy is thick not water like other shops and trust me no leave skin dry And combined with Floris hand cream is amazing

Phenomenal customer service

I emailed FlorisLondon as I am new to the brand and looking for a new perfume but have specific likes dislikes and needed further advice Luke K eCommerce Manager replied straight away with very detailed and helpful information and supplied links for the recommended perfumes One of the samples was out of stock and another perfume I was interested in didn t have a sample option and I was reluctant to buy either of the perfumes without trying first as these are luxury fragrances Luke suggested he could send a sample blotter spritzed with the perfumes so that I would have a good idea of the scent before I made my decision After a couple of exchanges of emails I ordered the samples and Luke advised he would also include a sample of a new perfume due to be launched this week He was so patient kind understanding and I felt he went above and beyond my expectations It was certainly one of the best online experiences I have had He is a great ambassador for the brand and I hoped FlorisLondon lived up to his level of service Suffice to say they did as the order was despatched same day and received this morning 8 30 The perfumes are so beautiful and luxurious the big decision is which one to choose Thank you so much for your fabulous service and look forward to placing my order very soon