Based on authentic user experiences
Lou
6731 reviews
N/A
5 months ago
Had to give 1 star as cannot give a
Had to give 1 star as cannot give a Zero Paid over 2 5K for a floor standing bath tap sink tap and a double shower rainfall and waterfall combined After less then 3 months of being fitted the waterfall was only trickling out The bath tap which was also a waterfall style was coming out in 2 parts Contacted Flova who advised that I should clean it which I had already done several times After trying to blame me for this i e scale which it wasn t they asked me to remove the shower head and take it apart After asking what would happen if I damaged it - they said it would be my fault After removing the shower head I sent that back to Flova for testing This took about 10 weeks before being returned to the supplier who then advised because of the Bath tap issue and that they had NO report back with the shower head they would ask to send someone out Now 4 months on we are still waiting we have the shower head in one of the bedrooms awaiting further advice or instruction How the previous reviews are so good I do not know I am appalled at this treatment and have now got to the stage of writing this honest review in the hope it may get something finally done Very disappointed with Flova as no one has been in touch or to provide help or a solution
Coops
6731 reviews
N/A
5 months ago
Follow up
Follow up Now Flova customer service who are less than helpful want to charge 150 plus VAT for an engineer to come out for a faulty item that was 2 FLOVA products It is shameful that this company can sell goods at this high price and them blame everything except their own product I will not endorse this company and will be advising everyone to steer clear if this is customer service then they can keep it
Abi Brockhurst
6731 reviews
N/A
5 months ago
Excellent product and service
Excellent product and service I had a Flova suite specified for my bathroom renovations The customer service team were extremely helpful and informative and gave me everything I needed I went ahead and placed the order the product quality is superb and it looks beautiful Installer complemented how easy it was to install 100 Recommend
Dean read
6731 reviews
N/A
5 months ago
My name is Dean Read of reads home
My name is Dean Read of reads home improvements bathroom Design and installation I was Introduced to Flova bathroom equipment a few years back by my local bathroom showroom stadium bathrooms and would never look back I would highly recommend Frova as it s equipment is quite heavy and good quality and the chrome finishing is to a high standard And looks amazing When Quoting my bathrooms I always recommend Frova bathroom equipment as the after service is outstanding also I contacted Flova UK about an issue I had with the shower valve and literally the next day I had a new replacement part on my door step Out of all the services I have ever spoken to Flova is probably one of the best I have dealt with I would just like to say a big thank you to Becky at Frova for your service well done
T Lynam
6731 reviews
N/A
5 months ago
Excellent customer service
I required some technical advice on a Flova freestanding bath tap from initial contact with Becky in the technical division I received outstanding and excellent advice and communication I can t rate the company and product high enough
Nick Dettmar
6731 reviews
N/A
5 months ago
Fantastic customer service
Fantastic customer service called up with an issue and nothing was a problem new shower head packed up and ready for dispatch within a few hours of my call Gabby was super friendly and very knowledgable about the product I would highly recommend these guys not just for the quality of the products but for the after sales attention to detail 10 10
JJ
6731 reviews
N/A
5 months ago
Great products great customer service
Great products great customer service Products are of exceptional quality as is the friendly an informative team at Flova UK Every one of our developers contractors have commented on the ease of installation and great feel each product has Can t recommend enough Shout out To Becky Jodie Tom and Gabby for all the great support
Richard Maxwell
6731 reviews
N/A
5 months ago
If I did not know for a fact that it is true
If I did not know for a fact that it is true and really happened I would not have believed it but I have over a short period of time experienced customer care that was exceptional in the efforts made to help me and to bring about a satisfactory conclusion That is the truth of it My 7 year old shower head had become mutinously problematic and Gabby and team did their best to find a solution but in the end decided the best course was to replace it Others might have prevaricated but there was not a hint of that Flova is to be congratulated on the open helpful and decisive behaviour and attitude of their customer care team That is the way to earn goodwill and have a customer recommend Flova to any interested party
Lynne Moor
6731 reviews
N/A
5 months ago
Flova is
Flova products and after care is Can not fault the products or the after support when things go wrong I have had a couple of issues with my shower and sink tap and I can honestly say most manufacturers would fob you off and sell you a replacement part Not so with Flova Each time they have gone above and beyond to help me without a hint of a sale Excellent communication quick replies to emails and phone calls Have to commend Jody for her support over the last few days Amazing support and help The Flova team are obviously well trained and supported It is refreshing in this day and age to experience first class care Well done
Tony J
6731 reviews
N/A
5 months ago
Excellent Customer Care Experience
On Monday this week I contacted Flova s customer care team with a problem I had encountered Not only did they respond immediately but without question sent out a replacement within 24hours Special mention to Jodi in her support and wish more Customer support teams would 1 Answer calls and not keep you on hold 2 Resolve your problem3 And honour their guarantee All of which Flova did without question Thank you