


Buy Flue Pipes Online - UK's Largest Flue Pipe Company | Flue Pipes
Based on authentic user experiences
Attila S rk ny
6737 reviews
N/A
7 months ago
Terrible customer service and communication
I placed an order couple of weeks ago since it was a long lead time I tried to contact flue-pipes to inquire about the order On numerous occasions I tried to phone them it went straight to answering machine or they simply didn t pick up I tried their live chat as well with no response I ve never received communication about when the delivery will be attempted so I was a bit shocked when I received an email about a failed delivery Apparently I didn t answer the phone to the courier so I will now be charged an extra 35 for rescheduling the delivery No wonder I didn t answer the phone I was at work unable to do so Had I been notified my order was coming today I would have stayed at home and made sure I was available I find it outrageous that I should be charged extra for something that was clearly their fault Avoid this company and go with someone who actually cares for their customers Edit Thank you for your reply As a matter of fact I did buy some flues from you a while ago and my order number was 300001829 Have a nice day
John
6737 reviews
N/A
7 months ago
No replies to emails
No replies to emails no phone contact late order and now a rude rep on the web chat I have no faith my items will ever arrive Avoid
Steve Marshall
6737 reviews
N/A
7 months ago
New flue
I needed advice with the flue I was fitting and as my Roofer onlgave me a few days notice needed it rather quickly I spoke to Peter the online guru and he was very helpful when items weren t on the site he added them so I could add them to my order Also the sales department checked my requirements and adjusted them where necessary The delivery was free and arrived in a couple of days The products were great quality and easy to fit Really excellent company with great customer service Many thanks
Paul Twardochleb
6737 reviews
N/A
7 months ago
Arrived on time but with some damage
Arrived on time but with some damage Hopefully the squashed flue liner is long enough for me to cut the damage part off P S They got back to me to offer help if my flue was not right but its gone in today and all is well So pleased me fire is now sorted for the cold season
Paolo Valteroni
6737 reviews
N/A
7 months ago
Shipped quickly and item conform to
Shipped quickly and item conform to order
Brett
6737 reviews
N/A
7 months ago
Good products and price
Good products and relatively easy to assemble The only thing that would have helped is providing some reassurance with assembly tips or instructions I know there is only one way the sections fit together but it is the exception the cowl on top of the flue that throws you off and causes you to doubt
Phil Dunn
6737 reviews
N/A
7 months ago
Fast simple and efficient
Went online to look at requirements excellent selection available Selected the items I wanted easy to place the order confirmation emails sent through very quickly and delivery was excellent arrived within 24 hours of ordering - what s not to like All we have to do now is actually fit the parts to our mobile home fishing lodge and replace the original one which has died
Jack Baxter
6737 reviews
N/A
7 months ago
Great company
Great company emailed before dispatching the order to ensure I had everything I needed Delivery on time and everything received
Giovanni MARRA
6737 reviews
N/A
7 months ago
Amazing service and super fast delivery
Amazing service especially as these days traders are either not contactable or there is always a minor misunderstanding However Michel JANSSEN was instantly available and we did a video call to ensure everything would work as intended where he was highly experienced in his consultancy The order was shipped the next day as we missed the lunchtime cutoff time for the order and arrived the day after shipping in the morning Everything worked out perfectly and I would order anytime again with Michel at Flue-Pipes
John Heron
6737 reviews
N/A
7 months ago
Prompt reply with estimate and very
Prompt reply with estimate and very helpful with information on the supplies I needed for my stove installation Would definitely recommend this company