Fluvalaquatics Reviews

Bought a new fluval aquasky led light

Bought a new fluval aquasky led light that had a 3 year warannty from a shop on ebay When it went wrong fluval would not repair

Absolutely deplorable service

Absolutely deplorable service I purchased a fluval tank for 500 on 31 10 23 the tank cracked a month ago I rang Maidenhead aquatics who said they would ask fluval what is guaranteed how ridiculous you buy a product it s suppose to be guaranteed I contacted fluval who said and I quote On 12 Feb 2024 at 16 45 UK Customer Service -u wrote Dear SarahFirstly may I say how sorry I am to learn that you may have had a problem with one of our aquariums We always welcome feedback from our customers on our products and we appreciate you bringing to our attention the problems you have experienced We always follow extensive quality control procedures throughout the manufacturing process of all our aquariums and in checking a product before and after arrival in this country I must stress that problems or complaints regarding cracked aquariums are very rare We sell many thousands of these aquariums globally and complaints of this nature are very rare indeed There is a 2 year warranty on all of our glass aquariums for leakage through a seal unfortunately this does not cover cracked or broken glass Therefore unfortunately we are unable to comment on the reason for the damaged caused to your aquarium without having the opportunity to inspect the product There are many issues that can cause glass to crack such as moving the aquarium an unstable unsuitable stand impact damage pressure points caused by grit or sand under the tank or from badly positioned decor and many more If the glass had a glass defect it would have leaked or cracked within a very short time of it being filled up initially This is when the aquarium is first exposed to the full weight and pressure of the water acting up on it Kind RegardsJonathan WrightCustomer Service Technical AdvisorTel 01977 521015Rolf C Hagen UK LtdCalifornia Drive Whitwood Industrial Estate Castleford West Yorkshire WF10 5QHI find this appalling and would never purchase from these people again I had to replace the tank at a cost of 550 and they now choose to ignore me THEY or their supplies omit to tell people they only guarantee the seams joints as a disabled person who s fish are very therapeutic they didn t even care for the outcome of the fish let alone their product Spending 500 for a tank that only lasted 3 months is absolutely disgusting

Bought the fluvel bio co2 system so I

Bought the fluvel bio co2 system so I can stop buying disposable cartridges Set it up but couldn t get any co2 bubbles So went to the shop I purchased it from Was told it would take longer to get fizzing Ok So while there I purchased some more of the co2 making sachets 4 days in no co2 so I thought I would start from scratch and make a fresh etc after another 4 days nothing So I checked on forums etc seems I get bubbles if I hold the valve down Checked everything was clean and made another batch So that s 6 sachets of stuff and tablets 1 5 kg of sugar Lady it 6 days nothing So took it back Just so happens a rep was in and he went through everything and started to treat me as an idiot I said no co2 in my tank as the fluvel co2 kit isn t reading anything He said In his words that kit will not test co2 you need a low pressure co2 test Do what I explained it can t possibly make any difference but he insisted and carried on asking all kinds in front of the other customers and shop assistants making me out to know nothing He took the equipment away to be tested Turns out the system has a fault and is leaking Will send it away and once they receive it will send me out a replacement That s good but my tank has now been without co2 for over 2 weeks and the algae is starting to creep in Just asked for my money back Poor information from this guy and a poor product Sorry Fluvel after 35 years fishkeeping and breading I do know some things

PLEASE READ BEFORE YOU PURCHASE

Purchased a Fluval FX2 aquarium filter After setting up there was a noise which was audible throughout my house Contacting Fluval directly they advised to go back to the retailer Huggle Pets who said to return it for testing I supplied pictures videos and sound clips answering all questions promptly For a pet supplies retailer I was surprised they considered disconnecting an aquarium filter sending away for testing while leaving my 55 gallon aquarium unfiltered for days weeks an acceptable solution This would clearly see my fish all die and mean I would have to recycle essentially starting from scratch whilst also having to purchase new fish while killing the existing ones I then tried to reject the goods as within 30 days and uk consumer right only to be told they would only do this if the filter was boxed unused and as new an almost flippant response considering my ongoing issue with the running of the filter I am now seeking legal advice as the only options I see are to 1 Purchase a second filter to use while the 220 FX2 is tested when returned leaving it as a costly spare 2 Put up with the unbearable noise 3 Return it and wait to remove dead fish not an option I have already sound deadened the enclosure at cost with little improvement To sum up please consider carefully products with fantastic long warranties as when needed this particular manufacturer FLUVAL will pass back to the retailer and the retailer Huggle Pets will only offer an unattainable solution and reject any claim under the Consumer Rights Act 2015 essentially leaving an expensive product not fit for purpose and a very bitter taste

Fluval customer service

If I could give 0 stars for customer service I would Purchased a 400 dollar fx6 filter brand new from pets smart I get home open up the box it s missing the baskets on the inside So I m assuming it s a return that was re sold or factory screw up Went back to pets smart was advised contact fluval email fluval for a week 1 reply per day For 10 days to only be told nothing they can do after sending receipt pictures etc stay away go with marine land or diffeent brand

Outrageous shipping cost

I built a taller fishtank stand and needed a new hose my wife ordered it for 23 99 she didn t notice the shipping price until she printed the receipt JUST SHIPPING 30 15 It could have been put in a manilla envelope and mailed for less than 10 00 The company said they don t handle shipping Hmm well someone does Had I known how ridiculous the shipping price was I would have done something different

Fluval is bad

Fluval is bad Not recommend anyone getting their product Bought a Fluval Sea PS1 Protein but it broke after 2 years of use A Fluval E200 heater broke after 4 years of use And in the instructions it said 5 years warranty but when I tried to claim a warranty they said it needed to be registered online for 5 years otherwise it would be only 2 years They did not mention anything related to registration and 2 years on the manual That is what they were saying when I contacted them We offer a five year extended warranty if the product is registered on our website within the first 30 days since the purchase was made We do not see a registration using your email and the warranty card in the photo provided is not complete therefore your warranty defaults to the minimum of two years We hope this helps

Bought the 207 canister filter

Bought the 207 canister filter the service from the shop itself was great and they happily sent a replacement tank for a small cut in the outer plastic tank that was leaking However having found the canister not running this morning with power still supplied I can t say I m impressed No power outages had occurred and upon unplugging and plugging back in the flow started back up I inspected the parts to check for issues and found nothing I do not feel it is safe to use as the only filter because of this knowing it could just stop running is disconcerting