Flyla Reviews

Disappointing experience

This review is about my disappointing experience with Flyla an Eurowings partner due to a booking error and poor follow-up service Attempts to resolve a simple mistake were met with blame inaction and eventually silence from Flyla coupled with unreasonable demands from Eurowings This situation underscores significant Everything began with a booking error by Flyla where my last name was entered twice Efforts to correct this through Flyla and Eurowings led to a blame game with Flyla ultimately accusing me of not filling out my profile correctly despite evidence to the contrary I provided detailed proof that I had entered my information correctly yet Flyla s response was to remove my booking from my profile and cease all communication effectively ghosting me Meanwhile Eurowings refused to make any corrections without a hefty fee This highlighted a lack of responsibility and customer care from both companies Flyla s decision to disable their booking feature acknowledges a system issue yet they have not taken steps to rectify the impact on affected customers like myself The lack of effective communication and fair resolution from both Flyla and Eurowings is troubling significantly diminishing my trust in their services In summary my experience with Flyla has been deeply unsatisfactory The companies inability to address a straightforward issue combined with their failure to communicate and provide a reasonable solution reflects poorly on their customer service commitment I caution others about using their services as this incident suggests a broader issue with how they handle customer concerns and technical problems

No one to pick up the phone or respond

No one to pick up the phone or respond the mails dont even consider if you need any support for refund etc

Ghost company Unmonitored mailbox - cannot be reached

They have been good once but have turned into a ghost company I have booked with them and sent them several emails with a request regarding an error that their website outputted It s been more than 2 months now and I haven t heard any life sign from the WTF NEVER BOOK WITH FLYLA

I ve already paid from paypal and even

I ve already paid from paypal and even the website showed it s successfully paid But I didn t get my booking number and sent the email for support email They just said it s not working and still on the process 5 hours later they proceeded my ticket thank you so much the story is not yet finished after I checked with paypal and my credit card company The payment has been processed but I couldn t get my plane ticke Thanks Trustpilot this is the worth place to let them contact me - For saving small money this website help but like a box of chocolate you c might risk losing the ticket from the email they sent you

Flyla is my way to go when it comes to find cheap flights

I am using Flyla over one year now and I love the experience of booking cheap flights on this platform I can recommend it to everyone especially due to the good customer support which most bigger platforms can not offer - and this is why I give 5 5 stars

Wow what a service

Incredible customer care I had to rebook my flight and within 15 minutes I had my new flight Especially in times of Covid-19 I was pleasantly surprised that the Flyla team was so quick to respond and helpful

Excellent

Excellent customer service I had to re-book my flight so I contacted them by email Franzi replied right away and solved my problem The purchase process also was very easy and they applied my student ESN discount without issues I got my flight confirmation from the airline immediately I would definitely buy with them again

Fast replies pleasant service very helpful

I love flyla it s my absolute go-to travel company I travel quite a lot and often need to change my bookings quite last minute due to my work Flyla s customer service always replies incredibly quickly and is more than helpful with rebookings They re also just incredibly kind and pleasant to contact Big shout out to Franzi for helping me with my rebookings