Flynumber Reviews

EXPRESS WARNING

Express warning regarding Flynumber com We would like to take this opportunity to urgently warn other users about the Flynumber com service We have been waiting in vain for a refund of our prepaid credit since November 2023 Despite repeated requests to their general support email address all our support requests have been systematically ignored for months The basic problem is that the annual fee to be paid for subscription renewals is not taken from the prepaid credit which makes the deposit of the prepaid credit generally completely useless hence the request for reimbursement All inquiries in this regard but also in other technical and administrative areas remain unanswered for months A non-existent customer service that is really borderline bad

Complete crooks - attempting to jack rates up 25 fold

After 8 years of using this firm they have suddenly started charging me 25 times yes 25x the per minute rate that I ve always paid for calls to the UK and have the audacity to try and suggest I m somehow wrong about the rates Absolute crooks Update and now a disingenuous reply - they did refund to the account but refused to refund to my PayPal so I m stuck with the crooks while I run that balance down They also decided that increasing the rates 25x despite the rates on their website being the same as I d paid for eight years previously was down to confusing text - there s nothing confusing about it it just contradicted their desired position so they edited it Here s the actual email from them Email from Flynumber The rates when you were on the old phone system were not what you re seeing in the current per min rate page The line you quoted is confusing and we have changed it We were trying to say on this page is info for both As a courtesy and only on this account we have added 100 credit for this I really hope you can give us a chance to restore your faith in our company We also noticed a negative review on Trustpilot this really does hurt us Adrian and respectfully request you edit the rating or remove please

Great support and services

Great support and services Highly recommended

Five Star Customer Services

Excellent customer services and support All queries are answered within 24 hours and are resolved amicably

Although the web-interface is outdated

Although the web-interface is outdated and cryptic the service is great I ve used it for years

SMS forwarding mostly works with most

SMS forwarding mostly works with most services Call forwarding works every time Responsive staff

Flynumber support just helped me set up

Flynumber support just helped me set up with a Zoiper app and the calls are coming in Flynumber is great as I can receive calls to an Irish landline even though I m abroad

I do recommend Flynumber

Nick is very supportive if any issue arises I have used this company for many years although not permanently and I always had a very good support and a good service