Extremely Poor and Unresponsive Customer Support
Extremely Poor and Unresponsive Customer Support Flysmarter’s customer service is extremely disappointing. It is nearly impossible to get in touch with the company. I called their phone number more than 30 times over two days at different times, but every attempt led to the same automated message stating they were busy and unable to answer. I never managed to speak with an actual representative. They are equally unresponsive via email. I sent several messages and did not receive a single reply. If you require any kind of support or assistance, do not expect it from this company. Based on my experience, Flysmarter is completely unreachable and unresponsive.
Dr Moritz Muehlbacher
N/A
Amount charged twice to my credit card demanded fee for return
When I made the booking I was informed that the booking was ok but the payment credit card was not completed So I went through the process again according to their email This resulted in the amount charged TWICE When I asked for a return they demanded a fee of 40 EUR for their costs and said I had agreed to their general terms all this in a very unfriendly tone too
Fernando Castillo
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Great help
Great help fast answer and definetly very friendly customer service
Svatantrananda Giri
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Luckily I booked the phone support with
Luckily I booked the phone support with Flysmarter we had an name issue on the ticket - and the support Team really tried with us in last 24 Hours to get the name corrected I called them 3 times - and they tried to help me really It was the airline not willing to cooperate with them even the Flysmarter support called Emailed them In the end the flight was possible - even first and last name were vice versa on the ticket we just checked in then vice versa and it was no issue on the airport even flying out from USA
Filippo Basagni
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Help Support quickly and efficient
Help Support quickly and efficient thank you
Georgia Dasargyri
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Responsive within minutes to my emails
Responsive within minutes to my emails good service
David Pr sent
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Their support is really fast
Their support is really fast I contacted them because my baggage allowance was not immediately visible within the airline booking management portal However they immediately replied with all booking details from their system confirming that all is fine And on the next day also all information appeared within the airline s portal This was a nice experience Will book again
Michael Maupin
N/A
Super friendly and responsive
Super friendly super responsive to our needs All around great service
Cdrx
N/A
Very good service
Dear Flysmart TeamI would like to thank you for the excellent support provided with my bookings You consistently kept me informed of any changes and the service was outstanding Your team always responded quickly to our inquiries and efficiently resolved any issues we had I truly appreciate the great service and professionalism
California Fitness Shop
N/A
Customer service was very efficient
Customer service was very efficient Did answer very quick with good answers
