Fohen Reviews

Technical issue with boiler unit

Technical issue with boiler unit but really responsive customer service to resolve Reading the mixed reviews was unsure how it would be handled but in this experience Fohen provided really good customer service all round

Had a problem with my tank

Had a problem with my tank Emailed customer service and they sent a replacement free with the instructions and I changed it myself No fuss Excellent service and clear instructions

Great help

Had an issue with our boiler and tap head and through live chat they were able to advise us on replacement parts for free No hassle from them straight to the point Great customer service

Great customer service after I changed

Great customer service after I changed my mind on a tap Quickly issued a returns label for return and then sent a replacement Very happy customer

Fantastic product

Fantastic product great service speedy delivery Can t imagine my life without our boiling water tap now Would 100 recommend

Speedy customer service resolution

After two years of ownership I had an issue with my Fohen tap One email and a video sent to the customer service team and they came back quickly with a link to get a replacement part for free Great service

Best thing ever

From the moment we got the Foh n box delivered I could tell from the way it was packed it was gonna be amazing We love the sleek design and the instant boiling water perfect for a brew It looks lovely in our kitchen too

Great product and matching after-sales service

Whilst we love the Fohen tap it developed a fault and this is where you see the true quality of a brand The error reporting communications and resolution were swift informative and effective So a great product with matching after-sales service - Perfect

Part of our tap broke

Part of our tap broke I emailed the company to let them know the issue and in less than a week we were sent a link to order the part we needed for free No fuss just on the ball and efficient customer service So refreshing

Helpful and Easy Replacement of Broken Tap Head

The head of our tap broke and Fohen were great in replacing it despite issues with DHL The customer service teams were wonderful in dealing and organizing delivery and re-delivery So happy we purchased our boiling tap from them