Fonusmobile Reviews

The service keeps getting better

The service keeps getting better More countries added to the unlimited data package More pack options Keep up the good work

It is with great pleasure that I write

It is with great pleasure that I write this review of my contact with Fonusmobile I am 74 yrs old very young at heart and busy but as your dealings with me will bear out am not to computer savvy lol Fonus reps have been very helpful in guiding me thru the setup system They deserve top marks helpful friendly and patient I am really looking forward to my travels when we can being able to contact friends and family in Canada and the USA and not have a bill every every month THANK YOU FONUS

Awesome service with small sacrifices

I saw an ad on Facebook for this service and after doing the necessary research I decided to give it a try The first sign that this service was legit was when I got my SIM card in less than a week Considering I am paying in USD I expected it to be shipped from the US and take much longer Next favorable impression was when I needed customer service to activate my SIM card after running into issues and with the rapid and friendly assistance from Bruce I was quickly up and running I think the only thing to consider is that with this service you essentially get a generous data plan but not actual calling or texting - You must use the associated Fonus app to actually emulate the calling and texting features If you can live with this the service is an unbelievable value

Chat was invaluable to set up

Chat was invaluable to set up The rep was very responsive and clear in providing guidance I didn t have to wait very long for responses All my questions were answered I encourage all new users to use the Chat service during setup

ALL SUPPORT IS NOT CREATED EQUALLY

I recently decided to take Fonus up on their offer of 30 month unlimited so all I had to do was port my number over from another company let s just say I was not very LUCKY in doing that Fonus kept sending my old provider a message saying I wanted to port my number to Fonus and they keep rejecting my request I had to contact my old provider for over 4 weeks asking why they kept rejecting the port request and they kept saying try again and it would work Well Fonus hung in there with me and after numerous attempts we finally got the number ported I just want to say it was a very frustrating process but Fonus support was always there for me and never stopped trying suggesting things we can try along the way Products are products services are services but in the end all support is not created equally Fonus has top-notch support and that will keep me loyal for years to come

Bruce was absolutely great in helping

Bruce was absolutely great in helping me with my wife s phone problem He was so patient with me as a senior the technology doesn t come easily to me Many thanks again Bruce and fonus support team

Amazing Customer Support

I had trouble activating my SIM and used the text bot to talk to customer support Anne was an amazing help she was very patient and stayed with me through out the whole process

A great roaming data mobile service

Oct 2023 updated A great roaming data mobile service The service I purchased is 20GB at full speed and above that is at a lower speed So far I ve used in Canada and the US and it works great Nothing negative to say about the service so far I will updated again if needed