Footsoothers Reviews

I ve had the same experience as the

I ve had the same experience as the previous two reviewers I paid for my order and I received no confirmation via email or phone Their customer service phone number is not in service and their contact form leads you to an error page when you try submitting your message I don t want to check the box below because I don t want them to hold my order over this review but it seems like they re holding it anyways

Same as previous customer ordered one

Same as previous customer ordered one pair then that failed so tried again looked at bank account no money taken failed message suddenly two pairs ordered money taken First order arrived with insoles and what looks like heel pads I didn t order unless they go under the insoles Tried contacting them line continually busy and emails go to error page Awful service

Lack of Customer Service

I placed an order on April 1st but I am still waiting for the delivery No emails or text messages to update the status so I have no idea if it has been sent or even that they received my order beyond taking the payment Also no way of contacting them as constantly engaged and the contact form doesn t work I also received a strange text message from Evri stating that a parcel had been damaged and could not be delivered as the delivery address is missing I m guessing they are linked as I m not expecting anything else I m now not expecting to receive the goods

Worries over order item now received

I have now received the insoles 2nd May which is good and they are of good quality however as customers we shouldn t need to experience the worry of whether our orders have been received and that our money may be lost Please look to improve your level of customer service even if it is only to introduce an order confirmation email as a minimum for customer peace of mind I bought some insoles on 20th Apr with no email confirmation of the order I tried to call to see if the order had been placed but the phone number is constantly engaged I emailed customer services and haven t received any response to date Payment has been taken and I haven t received the goods I am very concerned I won t receive my order or get my money back I can see that other people have had similar experiences and have received their orders but it doesn t offer any peace of mind If anyone at Footsoothers is reviewing customer feedback I would be grateful for an update on my order

Money taken Item not received

Ordered over a week ago No email confirmation Money taken from my bank Item not arrived Don t use this company

Placed an order on 2nd July

UPDATE Saturday 13th JulyWell despite appalling customer service and complete absence of any response to phone calls and emails or indeed an initial confirmation of order email the products arrived this morning Not quite the delivery time scale as suggested on the website What a strange way to run a business Placed an order on 2nd July Money taken No confirmation email No response to three emails direct email and via contact us on their website It s now the 9th and still no response or goods Beware Update Tried phoning repeatedly today Phone line permanently engaged perhaps off the hook Companies House has them listed as Podiatry Wellbeing Ltd registered as SC482127 The Director is given as MIRZA Shahzad Shaheen Appointed July 2014 DOB January 1986 Tried the phone number for Podiatry Wellbeing from a company search number unobtainable They are certainly hiding somewhere

Same as all other reports here

Same as all other reports here No order confirmation no email no response No order delivered The money was taken immediately of course Wish I d checked with Trustpilot first

DO NOT ORDER FROM THIS COMPANY

DO NOT ORDER FROM THIS COMPANY Ordered 8th August money taken immediately No confirmation email contact form doesn t work and the phone cuts off Still do not have the product

SCAM WEBSITE

I have had the same experience as other customers money taken and haven t received the goods There is no way of getting in contact with the company I have reported their website hopefully it gets removed