Footwear4you Reviews

Ordered a pair of Allrounder Boots at

Ordered a pair of Allrounder Boots at 130 Not delivered Three emails so far completely ignored They don t show as being a scam company but I have real concerns

Non delivery after 2 months

AllRounder trainers ordered 19th April and payment taken 2 months later no delivery and email ignored phone call not answered I have now requested cancellation with refund Watch this space Order received 13 July with apology for delay I had managed to make telephone contact when I was told the delay was due to manufacturing problems in France I accepted a different colour the original order having been discontinued When ordering from this company if you want delivery within a specific time check that the item is in stock in UK

I received the wrong shoes on Friday

I received the wrong shoes on Friday 26th July I ve sent several emails with attached photos of what I ordered and what I received The Mephisto trainers I received are not what I ordered They re a completely different colour I ve asked Footwear4you for confirmation on how to return these I paid 195 and they have my money through PayPal I ve put in a Formal complaint to them I m hoping we can get this matter resolved soon I ve just spoken to Jeff at Footwear4you He s sending me a label in post to return shoes via Post Office Free of Charge He s contacting his colleague in France and I m now feeling more confident that this will be resolved When calling The name comes up Sheepskin4you Call was diverted to Jeff Jeff has been in touch again He s ordered the shoes I wanted I should have them in a couple of weeks Label has been sent for me to return shoes FOC His colleague in France said they have the same number But the ones I ordered have black at the end of it Jeff has been very helpful and I m confident this will be resolved I ll keep you posted Update I returned the shoes I received on Wednesday via Royal Mail Jeff at Footwear4you sent me the label Postage FOC I m now waiting on the shoes I originally ordered and hope to receive them in next couple of weeks Jeff reordered these for me on Monday 29th July I ll keep you updated 8th August 2024 Jeff made contact with me through PayPal to say he d received the shoes I returned He s ordered the shoes I originally ordered and I m hoping to receive them soon as I m due to pay my credit card on 15th August I always pay on time as I don t like to be charged interest I ll keep you updated on how things go12th August I spoke to Jeff at Footwear4you today He has refunded the full amount I paid for the shoes Once he receives the ones I ordered he will call me and I ll pay for them then I ve had absolutely no problem with Jeff since I first spoke to him Has always been very helpful Update 22nd August Geoff emailed me today He should receive my shoes by 30th August and will call me I will pay for them when he does All being well I should receive them first week in September The reason it s taken so long is France was on holiday for 2 weeks and that s where the shoes are coming from I ll let you know when I receive them Geoff has been very helpful all the way through this 5th September I received my shoes on Monday 2nd September They are perfect Geoff sent them to me prior to taking payment for me to check that these were the correct ones I d ordered initially and fitted ok I called Geoff yesterday and paid for them Geoff couldn t have been more helpful from day one I can definitely recommend Footwear4you to anyone wishing to place an order with them Really lovely to be able to speak to a Human Being and get such great Customer Service Something that s lacking these days I can t thank Geoff enough

Had a pair of Mephisto Barracuda repaired

Had a pair of Mephisto Barracuda repaired in July 23 The heels only lasted a year much shorter than the time since original purchase with no increase in my daily usage Made the point by email very politely to Footwear4You that the problem lay in using the same rubber composition in an integrated sole and heel and suggested they make this point to Mephisto No acknowledgement received You can currently buy new Barracuda for not much more than the repair cost

No refund for return of slippers

I ordered a pair of sheepskin slippers in Jan Feb this year Returned them as they didn t fit I have not received the refund of 60 even after contacting them several times and have not received any communications from them The slippers were tracked and I have proof they were delivered

Still waiting for my refund

Ordered some Mephisto boots before Christmas They arrived in a very battered box Weren t right so I sent them back tracked delivery and they were definitely delivered No refund two months later Have emailed to chase this no reply Wish I d read other reviews before parting with my money They sell very expensive shoes so you would expect much better service

Two pairs of expensive boots sandals

Two pairs of expensive boots sandals took weeks to arrive Neither of them fit me and I have great difficulty in contacting Footwear4you I have sent an email but no reply and there is NO TELEPHONE NUMBER listed anywhere for them I AM SO DISAPPOINTED AS I THOUGHT I HAD FOUND A GRET SOURCE IN THE UK FOR MY FAVOURITE BRAND MEPHISTO I will amend this review if I ever hear from them

Do not buy from this website

Do not buy from this website I received an email to say my order would be delayed until August but have not been able to reply to their email as the email address is no longer working