


Based on authentic user experiences
Anonymous
6727 reviews
N/A
11 months ago
Do Not Honour Warranty - Nil Customer Service
People don t seem to realise it s the company not the car that I wrote the original review about I have bought another car since my last review However it wasn t a Ford I stand by my decision to never buy another Ford due to the disgusting no care attitude of the entire Ford company Specifically the Albany WA Melville WA and most importantly the Head Office To make matters worse I m aware of an acquaintance who has had a similar experience to mine This is what prompted me to write this review update It seems nothing has changed for the better The total lack of customer consideration and service seems inherent in all aspects of the Ford company I owned under warranty a Ford Falcon Wagon My family embarked on a 400km trip to a country town Half way there the car developed a major problem Apparently I m not a mechanic an oil plug had not been replaced during a recent service Temporary repairs were carried out to get us to the destination We had repairs carried out at the dealership However this dealership decided that as it was a service fault we were obliged to pay for repairs It didn t matter that the service was carried out at another Ford dealership On our return home we were unsuccessful in obtaining a refund apology or explanation A letter to Ford Head Office also did no good I didn t even receive an acknowledgement from them So much for Ford s warranty and their company reputation Obviously I haven t considered buying a Ford since I have nothing against the car Just the company
Vic
6727 reviews
N/A
11 months ago
Brought Ford fiesta did 48k got
Brought Ford fiesta did 48k got transmission issues Ford north lakes qld doesn t wanna know about it
CARLA MATAMORO-SMALL
6727 reviews
N/A
11 months ago
I was a customer at Paul Miller Ford
I was a customer at Paul Miller Ford Lexington KY and Pinacle Ford Nicholasville both companies lack professionalism Because I did not purchase from them the customer service at service department was horrible and they damaged my truck and no one took responsibility for it They would not respond to calls nor emails
Mel
6727 reviews
N/A
11 months ago
Don t ever buy a car from Ford
Don t ever buy a car from Ford Bought a 2014 ford focus from dealership yallah NSW Told what a great car it was Bought December 2018 Nothing but problems Transmission control gone twice in it charging me a diagnosis fee this time Waited over 6 m to be fixed first time as couldn t get part Got back in May 2022 Now has gone again and clutch had it also Want me to pay 5700 to be pulled apart and looked at I m a single mum and they haven t done nothing to help me at all They re rude and arrogant and treat their customers like rubbish Would never buy a Car from ford again Had my car for 4 years bought from dealership and no help whatsoever DISGUSTING
Leo Christopher
6727 reviews
N/A
11 months ago
I rang to fix my ford territory I wS
I rang to fix my ford territory I wS told to wait 6 weeks and that meant a lot of inconvenience and when I complained they said they were not interested in doing the work I spent 60000 on the car i am shocked Will trade it in on a Toyota
Christina Cunningham
6727 reviews
N/A
11 months ago
Ford Everest
Bought a new Ford Everest In and out of garage for faults constantly alarming on vehicle Ford Australia did not care at all No compensation offered Not what you would expect from a Brand new car Do not buy the everest and do not deal with Ford Australia for customer service Only the dealership was good with us
Peter James
6727 reviews
N/A
11 months ago
New Wildtrak 24 5
New Wildtrak 24 5 Don t buy any new car from Ford The car has a mind of it s own and is a death trap Definitely a crash in the waiting The driver aides are on all the time Yes you can turn them off however they switch themselves back on Almost got whiplash reversing when all of a sudden the brakes automatically stopped the car No danger insight but a plant which I could see Almost drove itself into a parked car twice with the cross traffic lane indicator aide crap Before taking the vehicle it was explained to me all driving aides can be tuned off if desired No they can t The steering lock was so stiff I had to brake not to cause an accident Again the car decided to drive itself I called Ford Geebung they basically told me the settings will go back to factory settings every time I start the car Yes thats true However even if I turn all these settings off before I drive they turn themselves back on Ford customer service has been notified and am awaiting a call from Maria in customer service Which I have had to chase up with no return call If you have a Ford and this is happening to you and if you are unfortunately in a crash sue the hell out of Ford Your insurance company will probably not cover you given the way Ford has now made it a permanent setting Stay away spend your money elsewhere And Ford let us drive the cars we buy we don t need you or the government to adjust our driving style Bloody disgraceful
Neil Solomon
6727 reviews
N/A
11 months ago
They do EGR replacements for a 3 2
They do EGR replacements for a 3 2 But not a 2 2 ITS THE SAME EGR AN ABSOLUTE DISGRACE
Astryn Nomical
6727 reviews
N/A
11 months ago
Don t buy a Ford
Don t buy a Ford I purchased a brand new Ford Focus in 2014 I returned the car the very next day as it would shudder and lose power and their response was that I am a woman and just don t know how to drive They finally installed a new gearbox in 2016 yet I was still having issues with it years after The gear box died on me weeks ago so I had my car towed to Nuford Wangara to be told it s going to cost me between 2k-6k because the Warranty expired Wish I could see his face Monday morning when he sees my email showing proof from Ford that I have an extended warranty on that issue Can t wait to hear the outcome of the Ford Class Action If you bought a Ford join the class action
Jordan Daish
6727 reviews
N/A
11 months ago
Avoid at all costs
Ford and all their dealers are quite possibly the worst dealership and organisation I ve ever had to deal with I would actually consider them to be borderline criminally negligent in their actions I only rate them as one star because a lower option is not available I have so many experiences of poor service failings in their duties actual voice recordings and emails of of their dealers and Ford Australia staff lying it s not funny both regarding sales servicing and warranty issues After 4 major instances that have seen legal action required and some still ongoing I will never buy a Ford again despite having owned several at the same time Ford purely survive on new nieve customers and I doubt there s many returning