Foresthillplasticsurgery Reviews

Disappointing Customer Service Overshadows Good Treatment Experience

I was first introduced to this clinic by a good friend who had a positive results here so when I needed a procedure I didn t hesitate to schedule a consultation In November 2022 I flew to Toronto for my first Co2 laser treatment and Nurse Courage performed the procedure Despite the ongoing building repairs at the time Nurse Courage was attentive professional and created a peaceful reassuring environment exactly what you want when you re undergoing an ablative potentially harsh procedure I was impressed with the results of the treatment and the care I received which led me to book more sessions A year later in November 2023 I returned for a follow-up treatment and purchased a package for three additional sessions paying in full in cash as I had done before I did not receive receipts for any of these payments either in person or by email though I do have all the email communication with the clinic detailing the payment amounts and package prices Fast forward to October 2024 I had scheduled my third treatment for October 22nd However just days before my appointment I was informed that the session had been canceled Over the course of several phone calls I received various explanations one time it was because the machine was having a software update another time it was because the machine wasn t in the building and finally I was told the machine was broken Given that I had booked travel to Toronto specifically for this appointment including hotel car rental and airfare I was extremely disappointed I was refunded only for the taxes I paid on the airfare bookings which did not cover the full costs thankfully hotel and car rental cancelled my booking successfully The real frustration came when I tried to resolve the situation with customer service I spoke with a manager named Anna Goth and her treatment of me was nothing short of rude As a loyal customer who has been visiting this clinic for two years and having paid in advance for multiple treatments I expected better communication and more respect The responses I received were inconsistent one day I was told I would receive a refund via check the next I was informed that no refunds would be issued at all for prepaid packages There were also issues with the receipts I finally received one was issued two years after my payment and the other a year later with discrepancies in the amounts listed At no point did I receive an apology for the inconvenience or the treatment and lies I endured over the phone Instead I felt dismissed and disrespected which has severely impacted my trust in this clinic Customer service plays a crucial role in the overall experience of any procedure especially something as personal as a facial ablative treatment Poor service can easily overshadow any positive outcomes and leave a lasting negative impression It is important for businesses especially those offering medical or cosmetic procedures to handle such situations with integrity and professionalism to foster trust and encourage clients to return and refer others I still have all the necessary documentation including emails screenshots and communication that could help resolve this situation If the clinic decides to honor the services I ve paid for and properly address my concerns my case shouldn t be handle by the manager I mentioned above in that way I may reconsider my stance As someone who shares their experiences on social media I will document my experience and post it updating my reviews as well However at this point I am very hesitant to return for future treatments or recommend this clinic to others I hope the company takes customer feedback seriously and ensures that no one else has to experience the same poor service that I did have