


Based on authentic user experiences
RK
6731 reviews
N/A
5 months ago
AVOID - Appalling customer service
Appalling customer service - charged emails responded to ignoring query goods never delivered Worst online ordering experience I ve ever encountered charged money no items delivered additional fees demanded with no way to make payment sit in house in order to pay fees to delivery person who does not arrive After ordering online and paying for kit and additional shipping charges 1 Receive email that there was a missing postcode which was needed for delivery the entire address had already been provided when ordering I provided details again along with an eircode which is not required for Ireland and is not a postcode 2 Receive another email that a phone number is required was not a required field when ordering online I provided them contact number 3 Receive email stating I need to pay additional fees and taxes of 71 78 Nowhere on any of the pages from items ordered - cart - order form on the FORMATT HITECH website does it state that there would be any additional fees and taxes As FORMATT HITECH state goods are made in the UK import duty should not be charged when deliverying to Ireland and the charge is much higher than VAT alone 4 Click the link to pay and check what these additional fees and taxes are Pay Now - broken URL Sorry We Can t Find That Page 5 I email to query what the charges are for as there are no details at all and how payment can be made as the Pay Now link is not working receive reply that there is a notification on every page of the Formatt Hitech Shop am sent 2 URLs to website pages where there is a notification-none of which were pages related to my order they were for other products Then there is a most bizarre back and forth with what appears to be a bot used to auto reply nonsense to emails where the actual query in the email is never answered 6 Sit in the house for an entire day on day of delivery currently 9 hours in order to pay fees to the delivery person who does not arrive 7 Check delivery tracking which now shows Delivery Refused I was 6 feet from the front door for the entire day and nobody arrived with delivery
j h allen
6731 reviews
N/A
5 months ago
What you see is not what you get
I bought the nightscape filter the picture on the website for this filter shows the filter WITH a lovely padded pouch and a lens cloth If the pouch is anything like the three I have already had from Formatt-Hitec then they are really good quality well made magnetic closure space for label Neither of them were included in the package Instead a thin bag for the filter I have emailed the company twice to no avail The website is thus completely misleading
Dibs
6731 reviews
N/A
5 months ago
Been using these for a few years now
I have been using the Formatt-Hitech filters for the past few years for all my work These filters are 2nd to none and the customer service is exactly the same as well The staff are very knowledgeable about the products and delivery is very quick as well
Ben Pruchnie
6731 reviews
N/A
5 months ago
The only filter brand I trust
There s only one brand I trust to make a product that gives me the quality of results I need The fact they also have great customer service is a bonus
Antonio De Rosa
6731 reviews
N/A
5 months ago
The best filters on the market
The best filters on the market with a great price point Amazing quality and amazing market Dept ready to hear you and give advice The best
Kieran Hayes
6731 reviews
N/A
5 months ago
Fantastic filters and filter holders
Fantastic filters and filter holders they are the only ones I carry in my bag Also their after sales service is second to none
Alan Hewitt
6731 reviews
N/A
5 months ago
Ultra sharp
I ve been using the Firecrest Ultra two and three stop soft grads mostly with longer telephoto lenses to photograph wildlife in the wider vista These grads maintain incredible sharpness and clarity throughout with no appreciable loss by using them with lenses at 400mm The holder is very well made with a reassuring grip on the filters The geared polariser wheel is easily accessible and the polariser itself is also of superlative quality with sharpness and quality Filters come in good quality packaging with wallets that are perfectly suitable for use in the field I used to use simple screw-in polarisers especially in Kenya and South Africa but the Formatt-Hitech holder system allows them to be added and removed from the lens much more quickly Storing the polariser in the holder is much safer too especially in safari vehicles
Duncan Arnold
6731 reviews
N/A
5 months ago
Exceptional product exceptional service
Having used numerous brands of photographic filters over the years none of them in my experience meet the optical quality that you get with Formatt Hitech Many photographers spend thousands of pounds on camera bodies and lenses to get the best quality image possible and then then skimp on products like filters The Formatt Hitech filters perform fantastically they are ultra sharp and no discernible colour cast even when stacking multiple filters together for extreme long exposure Not only are the products excellent it is backed up with exceptional customer service I cannot rate them highly enough
Nick Watson
6731 reviews
N/A
5 months ago
Amazing filters
Amazing filters fantastic colour neutrality and very durable I ve had mine for over a year now and there s none with scratches on despite heavy use week in week out The filter holder is great with the built-in polariser and the graduated ND filters are a joy to work with
Kieran Metcalfe
6731 reviews
N/A
5 months ago
Excellent quality neutrality brilliant customer service
I ve been using Formatt Hitech for a number of years and find the clarity and neutrality of the Firecrest glass to be excellent The holder is innovative and when compared to other makes feature-rich and amazing value On the very rare occasion I ve needed to seek help from the company the service I ve received has been outstanding and to my mind that s the mark of a great company