Foyles Reviews

I had fantastic customer service from

I had fantastic customer service from Alyssa after my parcel arrived open and an item was missing She was friendly and efficient sorting the issue out and organising a replacement within a couple of days Thank you so much

Thank you Lisa

A massive thank you to Lisa whose support was swift I found her to be very helpful and able to resolve the situation quickly Very much appreciated

HELP WITH GIFT CARDS

I bought gift cards on-line but had difficulty downloading them A lady at Foyles was very kind and excreemly helpful too What more did I need

Help with a preorder

I wanted to exchange an exclusive edition for a signed exclusive edition that had been restocked I was informed that a direct exchange isn t possible but my order could be cancelled and I could reorder This was accomplished very easily with the guidance of excellent customer service

Very helpful customer service

I had superb speedy help from Alyssa to solve the web access to my account right at the end of the working day Thanks Alyssa I love Foyles was particularly glad that the Waterloo branch re-opened but sorry it no longer had its beautiful page-design light shades

Alyssa responded in a very speedy and

Alyssa responded in a very speedy and professional way to my query via email I wish all companies had this straight forward approach with their online services

Excellent customer service

I am most grateful to Alyssa for her help in very efficiently and speedily contacting her colleagues at Foyles Charing Cross Rd re some lost property an item I d accidentally left there - a big thank you More generally Foyles Charing Cross Rd is always a pleasure to visit and shop in - I m particularly impressed by the Languages History and DVD CD departments

Excellent customer service from Alyssa

Excellent customer service from Alyssa where she helped me track down my order with updated tracking Information Thank you