


Based on authentic user experiences
pamela usherwood
6731 reviews
N/A
6 months ago
Very helpful and friendly advice given to my granddaughter
The service was friendly and my granddaughter was given a lot of help and advice as to which sections and which book she may enjoy
KK
6731 reviews
N/A
6 months ago
Excellent customer service
I just wanted to highlight some fantastic customer service from Alyssa via email today the response time was outstanding she sorted out my issue quickly and efficientlyI d emailed out of hours and i got a reply next morning before 9am which is brilliant When I lived in London it was always my first port of call it s nice to support a great bookshop so thanks again Ian McDonagh
Catherine Bruzzone
6731 reviews
N/A
6 months ago
I had fantastic customer service from
I had fantastic customer service from Alyssa after my parcel arrived open and an item was missing She was friendly and efficient sorting the issue out and organising a replacement within a couple of days Thank you so much
Gabriela Larios
6731 reviews
N/A
6 months ago
Thank you Lisa
A massive thank you to Lisa whose support was swift I found her to be very helpful and able to resolve the situation quickly Very much appreciated
Mr Oliver Dykes
6731 reviews
N/A
6 months ago
HELP WITH GIFT CARDS
I bought gift cards on-line but had difficulty downloading them A lady at Foyles was very kind and excreemly helpful too What more did I need
O B
6731 reviews
N/A
6 months ago
Help with a preorder
I wanted to exchange an exclusive edition for a signed exclusive edition that had been restocked I was informed that a direct exchange isn t possible but my order could be cancelled and I could reorder This was accomplished very easily with the guidance of excellent customer service
Lilli
6731 reviews
N/A
6 months ago
Very helpful customer service
I had superb speedy help from Alyssa to solve the web access to my account right at the end of the working day Thanks Alyssa I love Foyles was particularly glad that the Waterloo branch re-opened but sorry it no longer had its beautiful page-design light shades
moodytongytong
6731 reviews
N/A
6 months ago
Alyssa responded in a very speedy and
Alyssa responded in a very speedy and professional way to my query via email I wish all companies had this straight forward approach with their online services
Khory Williams
6731 reviews
N/A
6 months ago
Excellent customer service
I am most grateful to Alyssa for her help in very efficiently and speedily contacting her colleagues at Foyles Charing Cross Rd re some lost property an item I d accidentally left there - a big thank you More generally Foyles Charing Cross Rd is always a pleasure to visit and shop in - I m particularly impressed by the Languages History and DVD CD departments
Lily
6731 reviews
N/A
6 months ago
Excellent customer service from Alyssa
Excellent customer service from Alyssa where she helped me track down my order with updated tracking Information Thank you