Fpl Reviews

Terrible customer service and billing department

I changed bank accounts and thought I updated my information correctly It took all my information and accepted my new bank account number The following month they charged my old bank which was shut down I called and talked with customer service and was told that I probably filled out the one time payment area They walked me through deleting again my old information and adding my new account The following month their system once again tried billing my old account keep in mind they charge 40 each time I called and talked with customer support again and with a manager who basically told me there was noting they could would do Now I cant even pay online as after two times of billing issues they do not accept online payments and have to use the phone I had dutifully changed direct billing information with my new bank on several other accounts with zero issues

FPL has one of the worst websites I

FPL has one of the worst websites I have ever used It occasionally will stop working and provides the same screen no matter what tab or option you click There was another time where I was directed to FPL Northwest which I never clicked and made sure I didn t Because if you re in the wrong region it won t recognize any information It is also very slow Please invest some money into customer service Utility companies usually have a local monopoly so there is no pressure from competition to improve this Just get a functioning website the company can afford it

I just got a Final Notice but no Regular Bill

I just got a Final Notice but never got a regular Bill I find it extremely offensive to send a customer a Final Notice but never sent a regular Bill Also I could not find a regular bill because they were going to turn my electricity off during a natural disaster thinking I was ignorant but I am not FPL is disrespectful to the consumers and when FPL wants us consumers constituents who do vote to vote for whatever they want from the Florida government they expect me to vote for FPL Not today

Incompetant Electrical Company

If I could prepare a review for 0 I would Worst utility company for every state I lived in California Arizona Oregon Mississippi Texas Nevada COMPLETELY INCOMPATANT As far as Florida is concerned TECO is good

Hard to trust this company to do what they are supposed to do

I have unenrolled online for budget bill many months and they never unenrolled me It took a while for me to realize I was still enrolled because I knew I unenrolled so I wasn t looking for that I had to call and talk to someone for thirty minutes and they had to unenroll me Of course then I owed a balance whereas when I unenrolled I timed it so there was no deferred balance I then asked how I could get the 150 credit for putting in a new air conditioner that meets their energy efficient requirements and they said I had to go through one of their companies but I already had to do an emergency replacement because ours froze up They wouldn t provide a list of their covered people but sent me to a search that I couldn t get past because supposedly the one we used wasn t on it I don t trust the company at all to do what they are supposed to do

I wish I could give this company

I wish I could give this company negative stars This monopoly cut my power off while I was out of town without any notice so I came home two weeks later to a refrigerator and freezer full of mush I was told my power would be turned back on August 1st it is now the 2nd and I keep calling and every time I finally get to talk to a person they tell me they can t do anything and I need to call another number and leave a message and wait for them to call me back Of course half the day Friday is gone now and no call back So It s looking like another weekend in 100 degree weather with no power This company is complete bs

FPL TAKES FROM FLORIDA DISABLED SENIORS SHAME ON YOU

Fpl sent me an email wanting to charge me the 30 00 How can Florida allow them to do this to us seniors in on fixed incomes it s sad I paid on time got a confirmation number and then found out just a numbers mix up with bank I just called have to wait until Monday I have had a billing problem for months now estimate my meter which they updated and now they say it was never updated YES it was I wasn t even home for almost 3 months and my bill went up HOW is that possible FPL I need HELP with my BILL METER PLEASE I even called a number at corporate some guy answered was rude said can t help and has to keep the line open and hung up I wanted to give NO stars won t let you Worst experience with company ever I also live alone and 100 disabled so it s not easy to do anything especially trying to go out and read my meter good neighbors I clicked the box below to let FPL get this review NOTHING will happen guaranteed

I purchase the power surge protection

I purchase the power surge protection for my home when a piece of FPL equipment caused a 15 hour outage to our home the surge protector did not work and blew out my surge detector the protected my home system They denied the claim that piece not covered Awful

Over charging

Over charging 2 bills coming out in 1 month I m sick of these criminals Can t wait til another company take over