Fr Reviews

Full version of PowerDirector reliably stops working after 1-2 years

Good when it works but there seems to be a system of letting the full version of PowerDirector crash every minute or so after more than 1-2 years and of course the only solution is to buy the upgrade So expect the full version to stop working after 1-2 years This happened to me with 3 different versions now It seems they want to force people into the subscription even if that means they have to upgrade the full version every 1-2 years

Worst company I have ever dealt with

Worst company I have ever dealt with I downloaded the DVD player twice and couldn t install it I asked for my money back by letter Email and through PayPal --- nothing It appears this company doesn t care if you have a good result and keeps your money They seem to have no customer service at all

Another Rip-Off Internet Company

I m very upset and still trying to get back the refund I should have had for Powerdirector I asked them not to bill me but they did The link I got in the Cyberlink email for a refund did not work Was then referred to Google Play and since then have been given the run around by Google play including links that don t work Was asked to authenticate my Google account and when I managed to get through to the correct page - it s all been confusing and timewasting work - the page said there was no such information in my account Google now says since I m unable to authenticate they will not refund me They didn t look at their wrong directions they didn t suggest another way I m fed up with this but I m not letting them rip me off I asked for their authentication procedure again let s see if they bother sending it This really disgraceful customer service The money has clearly gone out of my account to Cyberlink and they re very unwilling to refund it

They are another bait and switch

They are another bait and switch company I read reviews of PowerDVD and the software was highly rated Therefor I downloaded the Essentials version and liked what I saw so I saw this ad when I was closing the program and decided that I would purchase it So I clicked on the only button on the ad it read UPGRADE NOW so I did it took me the website and there was another button that said upgrade now I pressed it and was taken to another page with tabs but was on the upgrade all the other buttons were labeled UPGRADE NOW so I purchased it and downloaded the upgrade to what I thought would upgrade me from Essentials to Ultra But this was not so I contacted them voice and was told great thanks for purchasing our software but you will have to give us 50 00 I you want the software They said that I had purchased the upgrade version the one they directed me to buy advertising I would be upgrading from the Essentials to the Ultra version and would have to give them 50 00 to actually purchase the software I wish I could include the screenshots of the pages Don t get caught in the Bait Switch if you want the software don t count on any discounts to lure you in just give them the 100 up front so you don t have to go through the hassle

Horrible start

Cyberlink s Error 1 with me was at 4 44 pm on July 13 2024 My password above would not work I only had the option to sign in with a different account or to press Forgot password and have to reset the password Chose the latter and got the message they would send me instructions for resetting the password Error 2 That message never came Hey I had already received two notices at that email account of my payment being accepted for the PhotoDirector 365 at 39 99 I never got a message of how to reset it That was Error 2 So here I am locked out of what I paid good money for and was excited about getting to use it Now it is more of an anchor around my neck as I sink deeper into a corporate maze Help Next I tried to communicate with their support team That was my ERROR because there is no human contact So first I was able to send a message on their support system and was told they would send a helpful message to me ERROR 3 That note never ever arrived So I returned to the Support options and tried a different one That one told me that I had entered a wrong account Yikes ERROR 4 By the way I have seen bad instructional videos but this one absolutely is the worst Ever Not one human word just some jazzy music and some blurry video which was impossible to see exactly what the person was doing or why I have learned 3 lessons so far 1 I should have paid more attention to the fact that Trust Pilot gave them an awful rating of only 2 0 out of 5 2 I should have heeded the bad reviews that their customers voiced on the TrustPilot site And 3 I should have gone with the bad vibes I was getting instead of being dazzled by their long list of supposedly terrific features Kinda hard to test the features when I cannot even open it to square one

Company does not care about paid customer

I paid for the Cyberlink PowerDirector 15 program which supposed to be unlimited version but now I am unable to use the program after I got a new PC comes with Window 11 OS And their support center response in short was it is my own fault for getting Window 11 OS While I understand that PowerDirector 15 was released in 2016 and predates Windows 11 it is disappointing that CyberLink has not provided any updates or patches to ensure compatibility with newer operating systems Many software companies offer extended support for legacy products to maintain customer satisfaction and trust The reliance on the Windows operating system and related hardware software drivers is a given for any software but it is the responsibility of the software provider to ensure that their products remain functional and compatible with evolving technology Simply stating that the product is a legacy version and no longer supported is not an acceptable solution for customers who have invested in your software It would be more appropriate for CyberLink to offer a clear upgrade path option to a version of PowerDirector that is fully compatible with Windows 11 This would demonstrate a commitment to customer service and ensure that users can continue to utilize the software they have purchased without disruption

Cyberlink scammers

Tried to download paid version of PowerDirector 14 to run on a legacy Win 7 platform Cyberlink s website won t allow download of version 14 unless the end-user selects update The updated version runs only on Win 11 I contacted Cyberlink who advise I should update my OS to Win 11 This is surely a scam I don t have any of their software on my PCs and I certainly won t be in future Avoid them

Stop don t purchase

Stop don t purchase Its the second time today their app does NOT work Read my other reviews It s a waste of money and time

Cyberlink Promeo crashes at startup - no support

I have a yearly subscription of all Cyberlink products and have just installed Promeo with an additional license However it crashes at startup and I have tried contacting their support but don t get any response at all Seems that as soon as you ve paid for their products they don t care about you anymore