Frame Reviews

Charged us twice in the free trial

I am based in the UK and started to use frame io on a free trial to see how it works But within the free trial they charged it After 3 days of back and forth they issued a refund which was less then the amount I was charged from our bank account I thought it s only off by a pound or two so I will leave it Funny thing is after a couple of days they charged us again Now I have to chase them up again and probably receive a refund less than what they charged us

Constantly harassed by their team

Constantly harassed by their team through my work email and LinkedIn I have tried to ignore their contact but I m constantly bombarded through multiple forums

Frame IO Fraudulent Practices

Frame IO has a new purposefully confusing interface to conduct fraudulent billing practices you used to add people as users so they could comment and be identified Now when you add them Frame IO bills you 18 for EACH person you include to be able to comment without telling you The amount is also slightly different for each person so that your bank account can t notice the duplicate charges and notify you Frame IO claims they do this as they are pro-rating each user you add I can only hope the company and interface are reworked entirely now that Adobe has purchased them I d recommend simply uploading to Vimeo to avoid the possible day s time it will take to get a refund do to their purposefully misleading practices It doesn t have the same functionality but you ll thank me

Awful

Awful I think using frame io might be the most inefficient slow and frustrating way to work It s so bad Literally no advantage over any other cheaper cloud service Why does everything Adobe touches turn to crap

Dont even get started with frame io

Dont even get started with frame io I got charged for 4 users 500 without any permission from my side they also have the slowest and awful support ever Still waiting for support and a refund

I keep getting spam after sign up

I keep getting spam after sign up I unsubscribed about 5 times already But they just keep sending emails every other day Really unprofessional and annoying

Terrible UX

When I clicked on a video link sent by my colleague it redirected me to another innocent looking welcome page On that page they simply said enter your email to get started Completely nothing about how they re going to charge you USD131 just for viewing the video After that they sent an email simply saying you re given access Again completely no mention about how they re charging you an exorbitant fee and certainly not about how you re a collaborator at all

Constand bugs

I work on Frame daily and there is not one day that goes by where I don t experience bug issues Even from the most simple things like archiving and unarchiving projects When you contact support about this they just say their engineers are working on the bug issues and apparently still don t know how to make the site run smoothly after the 3 years i ve used it The support team are also definitely trained just to say they are working on it and not why the issue happens as they continue to avoid that question

I feel Robbed

I copy pasted the text below from another person experiencing the same robbery as me Frame IO has a new purposefully confusing interface to conduct fraudulent billing practices you used to add people as users so they could comment and be identified Now when you add them Frame IO bills you 18 for EACH person you include to be able to comment without telling you The amount is also slightly different for each person so that your bank account can t notice the duplicate charges and notify you It is quite remarkable I signed up for a Collaboration service that is made for people to well collaborate On my end its about sending the directors and producers my work for them to leave comments on Simple as that nothing fancy Upon writing this it is stated on the Pro subscription that up to 10 users can be added There is no where it is stated that it will cost you another 15 USD per person you bring in for commenting on your work I urge everyone else here reading this to check out KLASH instead