


Francesco Hair Salon Award Winning Hairdressing
Based on authentic user experiences
Kristina Ralcheva
6737 reviews
N/A
5 months ago
I had a very disappointing experience
I had a very disappointing experience at Franchesko Salon in Bournemouth- Westbourne during my visit in March I booked an appointment for a toner and root treatment but was charged for a full balayage instead which was not what I had requested or agreed upon When I called to express my concern I was met with rude and dismissive behavior from the receptionist who claimed to be unaware of the situation Today I spoke with the manager who was not only unhelpful but extremely unprofessional He rudely told me not to return to the salon and falsely claimed to have sent me an email that I never received Despite my willingness to pay for the services rendered the manager refused to address the issue or offer a solution As per consumer law I am entitled to a service that matches what I was promised Franchesko Salon is legally obligated to either fix the problem or refund me the money I was overcharged I am now left with a hair color I am unhappy with and have paid more than I was quoted all while being treated poorly throughout the process I would not recommend this salon due to their lack of professionalism poor customer care and failure to meet legal obligations
Thomas
6737 reviews
N/A
5 months ago
Disinterested and Unwelcoming Reception
This was a visit to the salon to enquire about pricing for hair colour services The receptionist was not very friendly and helpful She quoted me prices for hair colour which were overpriced and not at all competitive or realistic When I mentioned how expensive it seemed up to other quotes in the City she replied Well that s the price I was quite shocked the way in which she addressed me and her manner was certainly not was expected I had been a customer over a year ago but due to not being able to get an appointment within a reasonable time frame I decided to find another salon I returned today with hope that things had changed but in fact it appeared worst It s such a shame after having a positive experience and great results previously I would not recommend the salon anymore as it appears more for training purposes than a salon which the receptionist confirmed
KK
6737 reviews
N/A
5 months ago
Great cut needs to work on private rooms
Went for a hair cut - big and spacious Birmingham salon Naomi was amazing - she made me understand my hair texture was so lovely to talk to very gentle overall with basic approach and equipment this matters to me I must say it is the best haircut I ever received Left feeling like a million bucks One drawback was the private room which was more of a teaching seminar style room Would be nice if the private rooms are as glamorous as the open hairdressing spaces - all clients are created equal and should be given the same experience
Amanda bradshaw
6737 reviews
N/A
5 months ago
This is to Sianie from the Rugley
This is to Sianie from the Rugley Branch Thank you for your empathy and making me feel real again which you will not realise My hair cut is incredible thank you
Rebecca
6737 reviews
N/A
5 months ago
Francesco Wolverhampton You Won t Be Sorry
Francesco in Wolverhampton is the city s best for hair styling and colour in my opinion And best for being looked after from the moment you walk in to when you leave No rushing Lots of listening Helen s colouring is superb and she gave me the best cut I believe I ve ever had yesterday Sophie is head massage queen Recommend them bigly
janebloggs
6737 reviews
N/A
5 months ago
Great
The Shrewsbury salon is excellent- reasonable prices and the cuts and colours are excellent Everyone is also welcoming and friendly
dawn
6737 reviews
N/A
5 months ago
Excellent service professional
I had wash cut and blow dry today by Tegan I was very impressed she is a credit to your company Very pleasant and friendly listened to what I wanted and made good suggestions Many thanks again Walsall
Jo
6737 reviews
N/A
5 months ago
Highly recommend
After a year of not cutting my hair and my hair was so long but dry I finally pushed my self to go to the hair dressers and booked an appointment at the Walsall salon I had an hair treatment wash cut and blow dry finished with curls with a lady name Marissa who was a very lovely person and very professional at cutting and styling hair All the other staff was so friendly and helpful I will definitely be going back to get my hair done there again My hair is feeling so much better and looks more healthier I think I ve found my new regular hair salon now
Dani
6737 reviews
N/A
5 months ago
Amazing salon
Amazing salon Just had complete transformation colour cut by Zoe I am so so happy with results Cannot recommend Zoe highly enough Friendly relaxing space 5 stars all the way
Miss Tiff L
6737 reviews
N/A
5 months ago
Francesco Birmingham - Simply Fantastic
I have been going to see the wonderfully talented Gemma at Francesco Birmingham for years Gem is so good that even though I live an hour away I travel to get my hair looked after by her All of the stylists always come across as very friendly and the salon has a nice chilled vibe I think you can tell I 110 recommend these gals and guys Thank you Gem and team for continual fab service