Frankandbeans Reviews

Rubbish quality Boxers

Rubbish quality Boxers split at the seams wasn t offered replacement or refund just a 15 discount on a future order disgusted

Very undersized average quality and poor refund policy

Purchased silk boxer shorts way too small and they were large with their size being 88 to 93 My size is 87 so should have been okay The elastic also had hardly any stretch compared to my existing Asked to get a refund but had to pay for postage and a restocking fee They talked me into trying their cotton boxer shorts in XL They came in the mail adding an extra 20 in freight there and back These also ended up being way too small and their size was 101-106 Asked to get a full refund with no freight and they replied with I completely understand im unable to help further unless your parcel is returned to our warehouse If you change your mind here s a voucher for 2 free Boxer Shorts for next time As I informed them I would add 1 star reviews if they did not refund me in full they googled me in linked in and added my company in the email Hi Wayne xxxx Plumbing Unbelievable

Poor customer service

Tried to change my address straight after ordering due to a automatic correction mistake and it was impossible Had to go through paypal as they stopped replying to emails

Their underwear is NOT made in

Their underwear is NOT made in Australia Their website lead me to believe that they were So I am not at all happy The packaging was excessive obviously because they came from China They may be an Australian company but just selling overseas goods same as anyone else

FIRST LAST PURCHASE every lie under the sun to avoid refund Terrible quality not worth 2

horrible quality having problems currently trying to return items even though they claim they have a simple return policy Never again will i deal with this company overpriced junk Briefs looks like g-strings by the way Sent photos of garments to them stitching loose damaged seam telling me unable to see damage in photos and that they will repair or replace said i want a refund as i m not convinced of the quality waiting for a response I know what it will be unfortunately we can only repair replace blah blah Gave me the response I expected realised I paid via PayPal opened a dispute Now things will get sorted

I returned 2 sets of sizes ordered L

I returned 2 sets of sizes ordered L for my son and M for my husband Both sizes were too small I would have loved to exchange both lots for an XL but the only colours available were purple and orange Both do not work with most light shorts I opted for a refund This was a very cumbersome process Took me 40 minutes to complete Sent back my compete order on 3 01 arrived at the company on 6 01 I had to send a follow up email 18 01 requesting an update and was informed that the refund was processed with 20 restocking fee 24 charged on top of my 12 postage I will not use the company again it recommend to anyone

This is an honest review based on my

This is an honest review based on my recent experience with Frank n Beans customer service I was attempting to return some faulty underwear from a purchase in December 24 I bought 10 pairs of one style and all of those are ok and 13 pairs of another style 8 of those are ok and 5 are faulty and the replies I received to each email became very frustrating They repeatedly tried to shift blame for the faulty items onto me saying that I had should have chosen another size 5 of the 13 pairs were so small that I could not get them past mid thigh the other 8 pairs fit well so not a me problem then they provided me with a returns form for products I had purchased in an order a year previous but were not the items i wished to return They offered me an exchange but neglected to tell me that I would have to pay shipping both ways when making that offer in fairness after I bought up how rude it was to charge me for all the shipping they did say IF they deemed the returns faulty they would reimburse the shipping After our interactions I didn t have much faith in that happening When I finally became fed up it was over a week of this back and forth as they take an entire day to reply and asked to speak with the manager I was told that the manager would decide if they wanted to speak with me This was nearly a week ago now then they closed the email ticket and no manager has contacted me yet Appalling customer service I have been ripped off If you don t have the time and patience for drawn out and frustrating interactions that leave you out of pocket best shop elsewhere

The best Bamboo Boxer Briefs ive ever

The best Bamboo Boxer Briefs ive ever tried The fit and price is brilliant