Fraserway Reviews

Will never deal with Fraserway again

I am deeply disappointed with my sales experience at the Abbotsford location When i purchased a tiny home I informed them I would make full payment end of the month I was told the only delay having my transport company pick up was the wire transfer showing up in their account All went well then I was not hearing back from the dealer so i phoned the main number and talked to a nice young man He informed me that my tiny home was back at the builder for inspection Once back they would set up a time to go through it I was never told any of this was going to happen I texted my contact again and he said it would be back in a few days for pickup I was then told I needed to sign the ICBC transfer in person I was not told that previously The ICBC agent said the transfer did not need to be done before releasing for transport Also the documents were not signed by Fraserway My transport guy spoke with the builder and was told it would not be ready until the next week as the home was not winterized by Fraserway and there are burst water lines that needed fixed The Abbotsford location made monumental errors in communication Essentially there was none And why did my unit not go earlier to the builder I will not deal with Fraserway in the future

Refund

Purchased a 2023 Keystone Outback that was supposed to be new The trailer had been sitting on the lot for better part of a year Upon pickup none of the services were completed resealing cleaning of inside out ensuring all appliances and outside apparatus were working Upon arrival at my campsite I discovered that the fridge did not work and both grey sink water and black sewer water tanks were full Both tanks emptied onto the campsite due to seized release valves I returned the camper on August 16th and was ensured that it would be serviced on a priority basis I attempted to contact the Service Manager and Manager on several occasions and did not receive a response On September 11th my husband and I went to the dealer to meet with the manager in person After a long discussion we were told that there was a good chance that it had likely been used by a homeless s person He suggested that we look at three equivalent trailers on the lot and that he would do a trade We picked out the trailer that we were willing to trade for I asked again for updates and received no response I contacted him on September 25th and informed him that I needed the new camper for October 1st as my sister and husband were arriving on vacation and that they had planned on using it On September 27th he called and told me that I would need to pay an additional 12 969 87 I told him that I just wanted my money back I contacted him three more times and received no response Followed up again on October 9th He replied that he was being pulled in different directions due to people being out We went to the to empty the camper Upon arrival I went to get the keys the manager happened to be inside When I asked where they were with the refund he responded that it was being worked on I contacted him twice more and have had no response

We rented a 24 foot class c motor home

We rented a 24 foot class c motor home from fraserway rv rentals in Whitehouse Yukon August 2023 for 7 days We researched other companies but from the very first contact with Lisa at the Whitehorse location we knew that our RV experience would be a very enjoyable experience Thomas was also great picking us up and dropping off at our hotel we had previously rented from canadream but found that fraserway included extras with no additional cost like a generator lawn chairs awning lots of tools etc We purchased the 1000 and 500 km packages for 38 cents per km knowing that we would be slightly over our limit having to pay 42 cents per km extra Lisa was very thorough when we checked in explaining all the details that we would need We traveled to Dawson city as well as the Dempster hwy to the territory camp ground The Ford chassis served us well with plenty of power we are looking forward to our next rental with the great and helpful staff at fraserway rv rentals

Perfect in every way

We rented a 29ft Class C extra large for 2 weeks from Airdrie near Calgary The whole experience end to end was first class Prompt and friendly inclusive transfers from airport and back to hotel comprehensively equipped RV we brought the convenience packs as we are from the UK and Realtime support when we had a flat tyre Everything 5 5 Totally recommend this company

Renting an RV in Bedford

Renting an RV in Bedford Halifax in august 2024 via telephone from Denmark was very uncomplicated and easy They are helpful and very well communicating Picking up the RV and delivering it outside of opening hours also easy

We recently bought a 5th wheel from

We recently bought a 5th wheel from Carmen and because of her it was an easy transaction She basically took care of everything from start to finish She explained everything to us and even after everything was done she took the time to get tutorials and send them to us I highly recommend Carmen and Fraserway RV I know I will go back to her when the time come Thank you Carmen and Mike