Frederikssundfoto Reviews

Tried Products Sold as New

I opted to cancel an order from a second-hand store in favor of purchasing a new Nikon Z 50-250mm lens Upon arrival there are clear scratches on the metal connectors - more than that on my daily used lens The store suggested it might have been tried in-store and should function as new even though scratches a justification that eerily mirrors what one might expect from a second-hand item The owner offers an exchange or a refund However the fact that a tried product was sold as new left me doubting their commitment to providing a full refund especially after a phone call confirmed my concerns they would only offer a full refund if no further evidence of use was found beyond the scratches This stance places the burden of trust entirely on the customer creating an untenable situation where I am expected to trust them not to find additional evidence of use upon return My request for a partial compensation of 900 DKK or alternative resolutions such as direct exchange in person when they are in town a lower compensation or lower value equivalent goods even if used was flatly refused The irony of avoiding a second-hand purchase only to receive an item that has clearly been tried multiple times is not lost on me