


Improving Lives Through Leisure | Freedom Leisure
Based on authentic user experiences
Mr R Comerford
6737 reviews
N/A
8 months ago
Scammers - Illegally taken money from account
I can t believe the dishonesty of this company We signed up for family membership by Direct Debit we even have receipts from Freedom Leisure for each month of membership We now see they have somehow be taking more money from our account than we agreed and signed for in the contract Even though we have 100 proof the Centre Manager was just rude and dismissive when we raised it while the Head Office is impossible to contact Next stop will be reporting a fraud to the Bank maybe even the Police Family Gym membership shouldn t be like this
Laura
6737 reviews
N/A
8 months ago
Awful customer service from freedom
Awful customer service from freedom leisure in Wincanton Went for a swim last week pay as you go and decided to set up a joint membership for myself and my Mum Phoned on the 31st August to be told that the Free joining fee no longer applied and that we had to go to the centre to sign up not what their Facebook advised Turn up at the centre and the young girl on reception who is clearly vulnerable has no idea what she is doing or how to set up a membership or what to charge Spoke to Luke the manager who was very inexperienced incompetent in his role Look forward to a call with the General manager next week Awful service Will now travel further and pay more for a membership that offers better service UPDATE - phoned the centre 3 times to speak to the general manager Andy Buse Left a message twice and was agreed he would call back 2 weeks on still haven t heard from him Awful management once again
Sam Walker
6737 reviews
N/A
8 months ago
Children s swimming lessons on a
Children s swimming lessons on a Saturday morningPoorly organised no consistency teachers changed every week who do not take the time to consult previous recordings of abilities lessons start late and end early Young staff look like they d rather be elsewhere These people have the monopoly on swim lessons in this areaTheir attitude is poor but unfortunately for children to learn to swim there are no other local options
peter johnson
6737 reviews
N/A
8 months ago
Avoid Freedom Leisure at all costs
As an ex employee I can categorically state that Freedom Leisure is an awful company In my case I ended up with a parking fine whilst on duty in Ringwood Leisure Centre Freedom Leisure entered a contract with Parking Eye and failed to set up a list of staff entitled to park in the leisure centre car park whilst on duty There was a general lowering of standards in maintaining the leisure centres I worked at as Freedom Leisure were always trying to cut costs So avoid anything to with Freedom Leisure
Rory
6737 reviews
N/A
8 months ago
General Condition
At the Sandwich Kent centre Changing room refurbishments was to take 6-8 weeks now several months No showers in this time Floor in gym needs looking at by a structural engineer before new equipment due Not happened it s expensive and so no progress It s not particularly well cleaned Local staff seem glum as they cannot get meaningful answers on progress from head office
William John
6737 reviews
N/A
8 months ago
South Downs Leisure Centres are much better
Freedom Leisure needs to be replaced by the much better South Down Leisure to run sports centres South Downs Leisure centres are clean and the staff are well trained friendly and helpful and don t sit around doing little I hope the King Alfred Leisure Centre in Hove is taken over by South Downs Leisure I ve used them both and there is a massive difference
Michele
6737 reviews
N/A
8 months ago
Endemic lack of initiative
It is a shame that such great facilities enthusiastic instructors Are let down by poor people skills lack of initiative common sense geniune willingness to actually offer a good service Poor management really Repairs take decades and there is always something broken Lack if maintenance Nothing feels or indeed looks clean grey grime lack of thorough cleaning Communication is poor or inexistant No lost property Found items are thrown away so reception says What a disppointing situation
Steve Davies
6737 reviews
N/A
8 months ago
Freedom leisure a public interest
Freedom leisure a public interest company charity that is causing several local swimming clubs to close as they are banning them from centres that FL did not even build Glad to see more than 5 of their management board are paid more than 100k so they are ok then No longer a member
Aaliyah
6737 reviews
N/A
8 months ago
So bad
So bad Matt the manager is utterly rude and passive aggressive Wouldn t recommend
Richard
6737 reviews
N/A
8 months ago
Avoid Cirencester membership team
Had a phone call quoting a renewal price valid till end of March went in today and got told it s not valid and we d have to pay the full amount Complete scam and Ben at Cirencester needs to sort his stuff out as offering prices then changing them because computer says no is absolutely the worst customer service we have had in a long time Avoid Cirencester Gym