Freedom-leisure Reviews

Awful customer service from freedom

Awful customer service from freedom leisure in Wincanton Went for a swim last week pay as you go and decided to set up a joint membership for myself and my Mum Phoned on the 31st August to be told that the Free joining fee no longer applied and that we had to go to the centre to sign up not what their Facebook advised Turn up at the centre and the young girl on reception who is clearly vulnerable has no idea what she is doing or how to set up a membership or what to charge Spoke to Luke the manager who was very inexperienced incompetent in his role Look forward to a call with the General manager next week Awful service Will now travel further and pay more for a membership that offers better service UPDATE - phoned the centre 3 times to speak to the general manager Andy Buse Left a message twice and was agreed he would call back 2 weeks on still haven t heard from him Awful management once again

Children s swimming lessons on a

Children s swimming lessons on a Saturday morningPoorly organised no consistency teachers changed every week who do not take the time to consult previous recordings of abilities lessons start late and end early Young staff look like they d rather be elsewhere These people have the monopoly on swim lessons in this areaTheir attitude is poor but unfortunately for children to learn to swim there are no other local options

Avoid Freedom Leisure at all costs

As an ex employee I can categorically state that Freedom Leisure is an awful company In my case I ended up with a parking fine whilst on duty in Ringwood Leisure Centre Freedom Leisure entered a contract with Parking Eye and failed to set up a list of staff entitled to park in the leisure centre car park whilst on duty There was a general lowering of standards in maintaining the leisure centres I worked at as Freedom Leisure were always trying to cut costs So avoid anything to with Freedom Leisure

General Condition

At the Sandwich Kent centre Changing room refurbishments was to take 6-8 weeks now several months No showers in this time Floor in gym needs looking at by a structural engineer before new equipment due Not happened it s expensive and so no progress It s not particularly well cleaned Local staff seem glum as they cannot get meaningful answers on progress from head office

South Downs Leisure Centres are much better

Freedom Leisure needs to be replaced by the much better South Down Leisure to run sports centres South Downs Leisure centres are clean and the staff are well trained friendly and helpful and don t sit around doing little I hope the King Alfred Leisure Centre in Hove is taken over by South Downs Leisure I ve used them both and there is a massive difference

Endemic lack of initiative

It is a shame that such great facilities enthusiastic instructors Are let down by poor people skills lack of initiative common sense geniune willingness to actually offer a good service Poor management really Repairs take decades and there is always something broken Lack if maintenance Nothing feels or indeed looks clean grey grime lack of thorough cleaning Communication is poor or inexistant No lost property Found items are thrown away so reception says What a disppointing situation

Freedom leisure a public interest

Freedom leisure a public interest company charity that is causing several local swimming clubs to close as they are banning them from centres that FL did not even build Glad to see more than 5 of their management board are paid more than 100k so they are ok then No longer a member

So bad

So bad Matt the manager is utterly rude and passive aggressive Wouldn t recommend

Avoid Cirencester membership team

Had a phone call quoting a renewal price valid till end of March went in today and got told it s not valid and we d have to pay the full amount Complete scam and Ben at Cirencester needs to sort his stuff out as offering prices then changing them because computer says no is absolutely the worst customer service we have had in a long time Avoid Cirencester Gym