Freedom Reviews

I was delivered a damaged armchair and

I was delivered a damaged armchair and I am yet to hear back from freedom They didn t mind taking my money-Funny that Seven years ago I had an awful experience with freedom Seems they haven t changed their ways useless

BEWARE Poor Quality No Customer Support

I purchased the TOTA Entertainment Unit from Freedom Australia expecting a quality product and reliable service What I received was damaged missing parts and poorly manufactured completely unacceptable for the price paid When my wife contacted Freedom Online for support she was met with zero accountability A customer service representative simply stated unfortunately there is nothing I can do When she requested to escalate the issue she was told that Freedom Online does not have a support phone number a shocking admission from a national retailer To make matters worse Freedom provides no clear timelines on resolving issues leaving customers in limbo with no idea if or when their concerns will be addressed The complete lack of customer support transparency and urgency makes it clear that Freedom Online does not stand behind its products I strongly advise against purchasing from Freedom Online if something goes wrong you ll be left with a faulty product and no help whatsoever

Crack in new dining table

We decided to spend a bit more to get a nice dining table for our family that will last many years but within a few months a crack has appeared in the table top I contact Freedom to ask about it and it s been silence ever since They responded initially with a short follow up question but since then there s been absolutely nothing even though I have followed up many times over the last month or so I have now had to raise the issue with Consumer Protection WA to see if they can get a resolution It s very disappointing and I will never shop at Freedom again

Looking for low quality and horrible

Looking for low quality and horrible experience Freedom is the place to go Price point is far too high for what you get Multiple orders in the past few years and most items now given away or destroyed beyond use Big one - spent 4k on a lounge that took 6 months to arrive is cheap and flimsy and fabric is already fading and piling Go elsewhere Everything is garbage So many more affordable and better quality items in the market Customer service Unsure they have a care in the world for their customers Tried that and dealt with 4 people even management and they are horrible unhelpful and careless Unless you love an item and cannot find anything elsewhere I can t see why anyone would trust this business to furnish their home Not a big believer in negative reviews always happy to leave a positive review and do so but this one felt strong enough to be transparent so more people can avoid disappointment

The return policy is very predatory

The return policy is very predatory

Do not buy anything online from Freedom Furniture

Zero stars On 1st December 2024 I spent just under 2000 on a Talitha buffet It was listed as IN STOCK and has been every single day since By February 2025 there was STILL no sign of our item and no care from this company about it If you purchase an online exclusive it s going to mean this they take your money Don t contact you Give you zero clues on when you should be receiving item or in our case a fake estimate Months later you will still be clueless about what has become of your item and when you send them emails asking for explanations you will get ghosted and again be none the wiser BUT much more strangely each time you do this you will get what I believe is an automated message the next day saying your item has been dispatched Even though the reality is that it HASN T That s what happened to us 3 visits to our local freedom store got us nowhere too because the staff told us they have no means of directly calling the department we needed but they sent them emails on our behallfs and always promises that someone will call us Of course nobody ever did It was only when I put a review on google about them and threatened legal action that I IMMEDIATELY got a call from someone For your own sanity do NOT support this company that doesn t give a crap about you once they have wrestled your hard earned money from your hands Their delivery system if that s what you want to call it is a shambles and a disgrace Buy elsewhere Support a company that deserves your business and not this hopeless shambles who couldn t care less I ll never shop at this company ever again They offered me a 20 off coupon for all the stress they gave me 20 It should have been at LEAST 60 but even still it is a JOKE They can stick that coupon where the sun dont shine because i refuse to even walk into one of their stores again Still disgusted

Freedom Balgowlah your staff are rude

Freedom Balgowlah your staff are rude and unprofessional After asking for a price on a product and standing waiting for you to find it Another customer came in and you proceeded to then serve them and completely ignore the fact I am standing waiting I will not be returning so very unprofessional from both staff members

Do not buy from Freedom Furniture

Do not buy from Freedom Preston in person or online The quality of their furniture is substanard I bought a console table almost 3 months ago Upon delivery it was scratched on a number of the pieces The online staff are not interested and the instore staff palm you off and tell you they don t deal with online sales No one wants to take responsibility for their faulty furniture

Avoid at all costs

Terrible quality products and even worse customer care We bought an umbrella late last year from Freedom The item was unfortunately faulty on arrival Securing a replacement under warranty proved to be an excruciatingly slow process and spanned more than a month and required multiple followups by me To make matters worse the replacement item was even more faulty It is now 4 weeks later and we are still waiting on a resolution The warranty team are completely non responsive and rude and perpetually try to deflect blame and responsibility Cant wait to get a refund eventually and nevr shop there again Definitely think twice if you are considering buying from them Honestly not worth the hassle