Freedomcaravans Reviews

Appalling After Sales Service - Avoid

We spent over 21K on a brand new caravan from Freedom Caravans Stafford We have had numerous issues which should have been addressed corrected before we collected the caravan in the pre-hand over checks We had motor movers fitted by the dealer along with solar panels After several months the leisure battery was flat hence the movers didn t work An MCEA engineer advised the mains lead to the battery was not correctly connected and also that a grade C battery was fitted and should be a grade B for motors movers and a TV all dealer fitted This is stated on the leisure battery manufactures website The dealer didn t answer ref these issues when approached So cost of time off travel to Stafford 40 miles away for them to maybe change the battery all because they wanted to save a few pounds by fitting a lower grade battery than needed Another issue was that the mains plug didn t work response was to return it when asked how we get it to them legally they didn t answer