


Private Health Insurance - Freedom Health Insurance
Based on authentic user experiences
Emma
6731 reviews
N/A
5 months ago
Professional and speedy customer service
I ve been with Freedom for just over 12 months now after I switched my health insurance plan from a big insurer who let me down and I don t regret it at all I feel like I am finally talking to real people and not to some emotionless answering machines like with the previous company I made two claims with Freedom so far and they have been very fast and professional in their response I don t normally like to write online reviews but I feel they deserve it Keep up the good work
Anne Woodcock
6731 reviews
N/A
5 months ago
I had a really good service from my
I had a really good service from my recent claim Actually spoke to someone Thanks for all your help
floss knight
6731 reviews
N/A
5 months ago
Totally professional
Totally professional First class customer service Have dealt with Lynne heath and her team at freedom health Insurance for many years now I can not praise them highly enough they deliver I Would always recommend speaking to the freedom health team before contacting any other health care provider
Anne
6731 reviews
N/A
5 months ago
Thanks toFreedom Health
Freedom Health have been very supportive during my ongoing problems with Prostate Cancer They have successfully made the Claim easy and stress free It is refreshing that I am in touch with one of the team you can discuss my case on a 1 to 1 basis and my main thanks go to Maggie Glasspool in the claims department
Sanjay Lakhani
6731 reviews
N/A
5 months ago
I have been with many different
I have been with many different insurance companies over my life- and I have to say with my hand on my heart this is the best one in terms of administration and the convenience of how my claim was handled I mainly spoke to a very polite man called Stephen my first claim who not only guided me through everything I had to do but was very empathetic towards my situation I have called three or four times and have been able to speak to somebody with no waiting time whatsoever I am actually a medical secretary and know the difficulties I have trying to speak to other insurance companies- I usually give up There was a query with my claim but this was dealt with very quickly and I was able to book an appointment to see a consultant the very same day and approved for my MRI within minutes of calling Stephen today - long may it continue
Charlotta Lauren
6731 reviews
N/A
5 months ago
The team at Freedom Health provided an
The team at Freedom Health provided an efficient friendly and helpful service My queries were responded to promptly and the claim processed efficiently
MJB
6731 reviews
N/A
5 months ago
Wonderful experience and great customer
I have been a client of other insurance companies and always dread make a claim but my experience with Freedom has been incredible So helpful so supportive They make everything so easy and go that extra mile to help
harry rogers
6731 reviews
N/A
5 months ago
5 star customer service
This is a family run company and not only has a very comprehensive policy it also has 5 star customer service In my 10 years with them any time I have needed to call I have been answered promptly by friendly courteous and super efficient staff Claims have been dealt with very smoothly and have never needed any intervention from me I unhesitatingly recommend Freedom
ree
6731 reviews
N/A
5 months ago
Great Tea - Stephen Richard and Shannon
My wife and I are impressed by the care and compassion from Freedom Health Shannon Stephen and Richard are amazing and very helpful They go that extra mile in understanding supporting and helping us overcome so many challenges in times of our need Thank you for being their for us
Mark
6731 reviews
N/A
5 months ago
The kindest customer service
I ve been with Freedom for 3 years now and genuinely have to say I can t fault them I see with my own patients how they often don t want to use their insurance due to it always being a hassle whereas I tend to get an phone GP appointment with on the day I call and have the referral letter on the same following day The Freedom claims team are helpful quick and in a good mood when picking up the phone unlike most customer service Special thanks to Shannon Richard Holly and others whose names I cannot remember