FreeStyle Libre Continuous Glucose Monitoring | FreeStyle Libre US
Based on authentic user experiences
Javier Delgado Esteban
6717 reviews
N/A
10 months ago
Product barely in beta support will make you feel like a criminal
My experience with this continuous glucose monitoring system has been disappointingly inconsistent Having purchased three sensors my initial excitement turned into frustration and dissatisfaction The first sensor acquired through their introductory offer at a seemingly reasonable price of 15 malfunctioned abruptly after a mere three days of use Upon reaching out to their support team I encountered a disheartening response Despite their attempts to troubleshoot the issue through a barrage of questions their ultimate dismissal in replacing the defective sensor left me feeling unsupported and dissatisfied as a customer Hoping that the first instance was an anomaly I proceeded to use the second sensor purchased at the standard rate of approximately 100 Unfortunately the d j vu of failure struck again this time lasting only four days instead of the promised 15 This consistent premature malfunctioning not only disrupts the monitoring process but also raises serious concerns about the reliability and durability of their products Presently I find myself navigating the cumbersome process of attempting to return the third sensor for a refund although the grim anticipation of a fruitless endeavor looms over this endeavor The lack of assurance in the product s performance compounded by the apparent reluctance or difficulty in obtaining a refund is disheartening to say the least Reflecting on this experience I would strongly advise potential consumers to steer clear of this particular continuous glucose monitoring system The recurring failures and the lack of adequate customer support make it an unreliable and frustrating investment I had hoped for a seamless and efficient monitoring experience but unfortunately this product has fallen far short of expectations In conclusion my recommendation would be to explore alternative options that prioritise reliability and customer satisfaction as this particular system has proven to be an unreliable and disappointing choice
Damir Huskic
6717 reviews
N/A
10 months ago
Is anybody home
Ordered 2 devices 1 was faulty So far I have sent two emails to their support no reply Avoid
Frank
6717 reviews
N/A
10 months ago
Very poor support system
Very poor support system Chat queue with 7 people between 2 and 3pm on a weekday took one hour then said there were no agents available
D H
6717 reviews
N/A
10 months ago
Always get wrong readings
Always get wrong readings have to eat something thinking I m low 49-60 then do a finger stick and states i m high 173 This is causing my A1c to be high
Steve S
6717 reviews
N/A
10 months ago
Just Awful
And the award for the worst web site in the history of the Internet goes to So awful I gave up Can t complete an order Code that doesn t work Order form that won t progressInvalid phone number Chat with no one there Three day lead time for an email response Life really is too short
Paul Hartford
6717 reviews
N/A
10 months ago
Non existent customer services - avoid
I ordered my glucose monitors They were supposed to arrive by parcelforce but they never showed and eventually the tracking info said that the package was returned to sender This process took weeks and during that time I purchased the monitors from an online pharmacy I requested cancellation of the Abbot order and a refund Although I got an initial response within a few days I never received a refund and have been trying to contact their customer services without success Their online chat is either offline or you are made to perpetually wait They don t respond to emails or Facebook messages and the contact link on their website is broken I find it difficult to believe but I have to conclude that this is a scam operation No legitimate company could ever be this bad I would recommend staying clear of this company and instead buy another brand of monitors Dreadful experience I will be complaining to my credit card company
luke hanna
6717 reviews
N/A
10 months ago
Don t bother
Been using libra freestyle blood glucose sensors for a couple of years and more often than not they simply don t work have errors of give wrong readings
Latroy Mangum
6717 reviews
N/A
10 months ago
Freestyle 3
Not accurate at all always off alram going off saying I was at 64 waking me up out of my sleep go to test I m at 99 they are garbage
Surinder Rehal
6717 reviews
N/A
10 months ago
Very poor customer service
I ve been using the Abbott freestyle for the equivalent of three senses eachvalued for 14 days I think it s a good piece of kit and it is helping me control my sugar level big downside is their customer service and you end up calling two or three times and then you re told customer services Will ring you back to take your car details when you want to re-order I am self funding this and in my opinion it is very poor in today s day of technology The need to sort this issue out or I will look at alternatives that are on the market Let s see if there is any response
Pillerton girl
6717 reviews
N/A
10 months ago
Invest in your call centres
I occasionally use Abbott Freestyle Libre 2 products and I think they are very good - well manufactured and easy to use Sensors are quick to put in place and they rarely come off even if you forget about wearing them and accidentally bash your arm on a doorframe or exfoliate too vigorously in the shower HOWEVER customer service is just shocking They may as well to employ 5-year-olds I ve contacted Abbott with a question about VAT exemption on medical grounds and advice was to go to my nearest HMRC office It is really that bad So overall one star 4 for the product refuse to connect to the app occasionally and minus 5 for the service