Freewellgear Reviews

Pray you don t have issues

Pray you don t have issues I have had a few Freewell products over the years and not had issues Good products at reasonable prices The latest filter I have bought however cracked on the first use not even rough use so contacted them Even though there is a clear circular crack in the filter around 70 of the edge suspect it will join both ends soon and fall out and they are refusing to consider replacement as the crack doesn t affect the video footage

Avoid them

Avoid them the customer service is horrible Don t care about the product their behaviour to customer is very rude Stay away from them

One Fly Filters

Bought the Circular Polarizer Filter for a drone On its second fly the polarizer didn t return with the drone Very poor product and such a waste of money and time waiting for delivery

Poor customer experience and service

Ordered from the website the delivery was supposedly express but still slow I received the kit The grip broke almost immediately with the button falling out - sent photos and evidence to Freewell which they then arranged to send a replacement FROM CHINA this time not express 3-5 days after some time I checked and it was marked as delivered although there is no evidence of this on my cameras at the time they said Tried to trace via Royal Mail and there is no proof of postage no other options and now in limbo Trying to get a refund lets see what happens Not pleased with the attitude from support seems patronising passive agressive Will try a competitors system if I can get a refund

Shipping costs not clearly defined - No communication purchase confirmation after order has been placedNicht klar definierte Versandkosten - Keine Kommunikation Kaufbest tigung nach Bestellung erfolgt

No order confirmation received after payment No more access to the customer account no e-mail to reset the password In addition to the additional payment of tax in the recipient country a customs clearance fee is charged by an external company in the importing country On the one hand this makes a scan impression as you do not receive any information from the sender about this external provider and without payment of these fees the goods are not handed over to customs or are not delivered This can also be seen as hidden shipping costs I will never order anything from this website shop again Even after submitting a dispute via PayPal the provider remains completely unresponsive and is therefore out of my business Keine Bestellbest tigung nach erfolgter Bezahlung erhalten Kein Zugang mehr zum Kunden-Account keine E-Mail zur Passwortr cksetzung Neben der zus tzlichen Abfuhr der Steuer im Empf ngerland wird noch eine Zollabfertigungsgeb hr von externer Firma im Einfuhrland berechnet Dies macht zum einen einen Scameindruck da man zu diesem externen Anbieter ja keine Info vom Versender erh lt und ohne Begleichung dieser Geb hren wird nicht an den Zoll bergeben bzw nicht zugestellt Dies kann man auch als versteckte Versandkosten ansehen ber diese Webseite diesen Shop werde ich nie wieder irgendwas bestellen Anbieter bleibt auch nach Disput-Einreichung ber PayPal absolut uneinsichtig und ist somit raus bei mir

I was apprehensive to buy from Freewell

Best TRIPOD ever I purchased the Sleek Travel Tripod Carbon Fiber T1 It was only available on the manufacturer website sold out everywhere else So i made a purchase After my order validation i received an email confirmation with a shiping delay 5 days They did perfect good timing as they said i received 4 days after a FEDEX tracking number and package arrived in Europe very quickly and in perfect condition Email support has been perfect as well answering a question in 24 hours Then about the Tripod itself It is GORGEOUS Quality of material carbon fiber and red metal parts for design small parts Extremey fast and convinient to use tripod to a monopod smart system for foots opening and closing Arca swiss compatible apple air tag compatible 10cm to about 1m60 height Very smooth sensation at use And i don t forget a super competitive price comparing to the competitors There are much more options and finish details to explore with it but it derserves a 10 10 rank with 5Stars Thank you very much to the freewellgear com team taking care of my order This is a sincere customer compliment

Awesome experience everything arrived

I was apprehensive to buy from Freewell gear given the reviews here but decided to bite the bullet anyway as they were the only people who had the S25 stuff ready I ordered the ND filter kit for S25 ultra as well as ND filters for DJI osmo pocket 3 Arrived within 10 working days to the uk as stated with accurate tracking from FedEx Quality of the products is much better than I expected Very solid products and given competitors a decent price I haven t had any issues with having to pay customs tax yet Overall been a good experience

Everything went well

Awesome experience everything arrived on time