Freiluftkind Reviews

Location and delivery time seems to be a lie

Ordered shoes a week ago The description was very clear about the shoes coming from Germany flag and bold text but after a week it still hasn t arrived at DHL - so I believe thats just a lie and they are probably coming from China Edit Thank you for your answer After reading it I actually started looking through your website to find the transparent information where the shoes are produced but I could not find it All I see are German flags You wrote In individual cases we have to resort to shipping from our central warehouse to ensure our orders can be delivered as quickly as possible - could you tell me where those alternative warehouses may be RegardsEdit2 I somehow found it hard to find and mentioned only on one page in a collapsed element They indeed are coming from China I assume the warehouse is also there

Poor qualit bad experience

Poor quality that I unfortunately was able to detect while walking outside Inside they seemed to be acceptable but when going on a walk I noticed the shoes made funny noises As I was out with them I washed them carefully I thought it was polite but polite doesn t get you far No refund and no interest in the quality issues so my guess is they knew already why the shoes were returned I often buy barefoot shoes from different providers but these by far were the worst Be careful

Very bad customer service very hard to

Very bad customer service very hard to get in touch with them Also you write them in English they answer in German They make the whole process of return very difficult Never again

Intransparenz

Lange lieferzeit intransparente Unternehmensstruktur Freiluftkind FWG E-Commerce GmbH Pomeloyou GmbH instransparente Produktionsinformation made in china

Unnecessary return fee of 5 euro and

Unnecessary return fee of 5 euro and bad quality product delivered in more than 10 days

Bad customer experience

Okay products terrible customer serviceHere s a recap of my order and experience so far I ordered two pairs of shoes with the buy one get one offer and I received them both after a delay because of the holidays so it was okay Once I received the shoes the one did not fit me well and was cutting into the sides of my feet and the other was damaged as the clasp for the elastic laces was broken I reached out for a return form but was told that the fit issue was not covered but a replacement lace can be sent for the runner But since it was a buy one get one offer I could not return only one pair of shoes so I had to send back both and I was not provided any more information for this I was able to send the pairs to the warehouse address Then I was informed that my pair seemed used when in fact I had only tried it within my house and the common areas of my apartment building which may have been a little dirty but unfortunately that is not under my control I wanted to get an idea of the fit and this was the only place available for me to do so I responded immediately to this email but I received no answer from their side and later when contacted again they mentioned that I did not respond and they had to dispose of the shoes which was not true and even confirmed by the support agent later that I had replied and they did not check The issue with all this is the fact that I was charged for the shoe with fit since it is of the higher cost and a courtesy refund of 15 euros was offered at the same price This is not correct because they received back that one without any issues at all and if any you had issues with the other one which is 15 euros cheaper than the first one to begin with a refund should ve been given on that I have also tried reaching out to the team a lot and have been successful maybe 30 of the time in getting in touch or getting a timely response and later they blame me for not responding on time Now how is it fair that I am forced to pay the full amount for a shoe that was damaged to begin with and I have no longer with me because of poor organization and response from their team Even though the shoes seemed okay because of the customer service experience I have no trust in this company Edit Adding points after the reply from Freiluftkind1 It was a defect in this case because the fastener where you loop in the elastic was broken therefore no longer sealing the elastic laces Yes the team did indeed offer replacement fastener but since the products were part of a Buy one Get one offer they said I won t be able to return only the shoe that did not fit and had to return both therefore making the replacement fastener option pointless 2 The product had some dirt on the soles which is normal when trying out in common areas of a building as they re not the cleanest If this doesn t fit with your return policy and you couldn t accept it fine you could ve offered to at least send back the product Only much later did an agent offer to send it back but then told me it was disposed because I didn t respond in time which is a ridiculous lie because all my responses have been within an hour of your team s mail Instead of owning up to this incompetence the team just tied to shift the blame on me which is the most annoying part All in all I am now having to pay for shoes that I don t even have because the customer support is not organised and good enough

I wanted to return the leggings that I

I wanted to return the leggings that I bought because it was showing my skin I sent the product with a package that it came within but it was not accepted The reason was that I didn t put it in the second package The package that I sent was safe and product was not harmed during the return process Yet they didn t accept the return and offered me freaking 65 return of the price If you can t resell the item you shouldn t give anything back Otherwise why don t you return 100 Such a weird company and terrible shopping experience

Free delivery but return are not

Free delivery is promoted as a service whereas I take that for granted The returns are not for free but you find out only when you read the small print Not fitting to a brand that positions itself as premium

I ve been waiting two weeks to replace

I ve been waiting two weeks to replace the sneakers the problem is that s why you send me the return form and don t answer the email